Michele Kim



Bachelor of Science, Anatomy and Cell Biology, Minor in International Development • McGill University


For almost two years, Michele worked as a Service Designer at Bridgeable Inc. where she partnered with clients to investigate their customers’ needs and pain points to co-create solutions that might help them meet their business goals.

Michele had a passion for healthcare since high school, but her approach to service has changed multiple times. While she studied to be a pediatrician, she realized that traditional medicine wasn’t the only way to help people live healthy and happy lives and explored a creative career in product management and UX design. As she learned how to design better patient experiences online, she fell in love with the design community and eventually found her way to Bridgeable, where she started to gain experience solving problems outside of healthcare.

In the past 2 years, Michele’s learned that human-centred design and systems thinking can be applied to solve any problem. And if there’s one wicked problem that impacts the health of all people, it’s climate change. After her time here at UofT, she hopes to use the same service design tools and methodologies to help companies redesign parts of their supply chains to become more environmentally friendly. She’s especially interested in working with the fashion industry to embrace circular design.

Otherwise, you can catch her popping in and out of cafes downtown, practicing her swing at the driving range, or playing with her dog, Romeo, at the local park. In the “post-COVID” world, she looks forward to indoor bouldering, pottery classes, and hot yoga.