Need to withdraw or cancel your membership and/or registration from a program? Please take a moment to review the conditions of refund outlined below for each program type.
Conditions of Refund
Camp U of T Mississauga
- Cancellation requests submitted prior to May 1st will receive a full refund of the registration fee for the camp(s) with no administrative fee applied to the refund.
- Between May 1st and June 30th, cancellation requests submitted at least 14 days prior to the first day of the camp will receive a refund with an administrative fee of 10% of the program registration fee applied to the refund.
- After June 30th, refunds are not provided for cancellations.
Recreation Programs: Swim Lessons, Learn-to-Play Sports, Fitness, and Wellness Events
- Cancellation requests submitted at least 14 days prior to the first day of the program will receive a full refund of the registration fee for the program with no administrative fee applied to the refund.
- Cancellation requests submitted less than 14 days prior to the start of the program will have an administrative fee of 10% of the program registration fee applied to the registration refund.
- Refunds are not provided for cancellations requested more than 2 days after the first class.
- For Aquatic Certification courses: Refunds are not provided for cancellations requested once the 2nd class has started.
Personal Training
- Cancellation requests submitted no later than 10 days after purchase will receive a refund for the purchase price with no administrative fee applied to the refund. Refunds will be prorated for any sessions that have already taken place.
- After the 10-day cooling off period, refunds are only be provided for medical reasons or extenuating circumstances. An administrative fee of $25 will be applied.
- Personal training packages are only valid for one year following the date of purchase.
Memberships
- Community Member memberships, Seniors memberships, U of T Contract Employee memberships, and U of T Non-registered Student (summer) memberships: Cancellation requests submitted no later than 10 days after purchase will receive a refund for the purchase price with no administrative fee applied to the refund. After the 10-day cooling off period, an administrative fee of $25 will be applied to membership cancellation refunds. All refunds will be prorated for the number of active days remaining in the membership period.
- U of T Staff/Faculty Joint memberships: Staff members may cancel their membership as of June 30th by submitting a Joint Membership Election Form to their Divisional HR Office for processing on or before June 15th.
U of T Student memberships paid through incidental fees cannot be cancelled.
TO REQUEST A CANCELLATION:
Cancellation requests must be submitted to rawcwelcome@utoronto.ca, and should include the name (or names) of the participants to be withdrawn and the name, date, and time of the specific program(s) or service to be withdrawn from.
Medical Exceptions
Cancellation requests for medical reasons can be made at any time before the program has ended. Participants withdrawing for medical reasons will receive a pro-rated refund for the remainder of the program or camp. A medical note is required, an administrative fee of 10% of the program registration fee will be applied, and the refund request will be prorated as of the date that the request to cancel is received. Program dates that have passed prior to receipt of the cancellation request will not be refunded, and course manuals are not returnable.