FAQS

Frequently Asked Questions

Program Registration

  • I found a program I'm interested in joining on your website. How do I register?
    Please visit our PROGRAM REGISTRATION page for complete details on how to register yourself and/ or other family members in our programming.

    Register Now
     
  • Who can register for classes?
    Participant registration eligibiltiy varies for each program. For example, our Child Swim Lessons, First Aid and CPR, and Camp UTM programs are open to the community for registration. However, our drop-in fitness and sports programs are for those with a membership. For complete details on who can register for each program type, visit the respective program webpage on our website. You can also email your enquiries to rawcmembershipservices@utoronto.ca

Membership

  • I'm a UTM Student, do I need to buy a membership? 
    All registered U of T students who have paid their tuition fees in full have access to the RAWC facilities and drop-in programs. No additional fee is required.
     
  • What if I forget my student/ membership card?
    A temporary pass will be assigned to you after verification of your status. You are permitted 3 temporary passes per year (Jan 1 - Dec 31). After the 3 temporary passes have been used, access to the facilities will be denied without a valid student/ membership card presented. Photo ID is required to verify identity. If your card is lost/ stolen, please report it to Membership Services immediately.
     
  • What if I have lost my membership card? 
    A replacement card can be purchased for $10 at the Membership Services desk.
     
  • What if I have lost my student card? 
    Replacement T-Cards are available only from the Office of the Registrar. The Membership Services counter can only provide temporary access to the facilities. Please note that replacement card fees are established by the Office of the Registrar.
     
  • Can I extend/ put my membership on hold?
    We offer the flexibility of monthly memberships if you are unable to enroll long-term. Memberships will not be extended or put on hold for absences and are non-transferable.
     
  • Can I cancel my membership?

    Full refunds are given upon cancellation of memberships within 10 business days of purchase.

    All membership cancellation requests, including a reason for the request, must be received in writing to rawcmembershipservices@utoronto.ca. Pro-rated refunds will be provided minus a $30 administrative fee.

    Cancellation of monthly-deduction memberships must be received a minimum of 14 days prior to the next billing period. A $30 administrative fee must be paid to cancel monthly payments. 

    Please be advised that restricted or limited hours of operation for some parts of the facility may occur during exam periods, maintenance periods, and the holiday closures. While we endeavor to provide timely notifications, some unexpected service interruptions may occur. We do not provide refunds, membership extensions or hold.

  • Can a membership be suspended?
    We encourage all members to abide by the Fair Play Code and the RAWC facility rules and regulations for the enjoyment of all. We reserve the right to suspend memberships due to non-compliance with the Fair Play Code and facility rules and regulations or non-payment of fees.

Equipment Rental

  • Does the RAWC supply sport equipment?

    Some sport equipment, including squash and badminton racquets, indoor soccer balls, basketball balls, and volleyballs are available to sign-out for free with your membership/ student card at the Control Desk, located by the turnstiles. Participants are responsible for bringing their own safety equipment, including protective eye wear, mouth guards and shin pads. Members are responsible for returning equipment in good condition. Damaged or lost equipment is subject to replacement costs.

Gym Etiquette 

  • What should I wear while using the facilities?
    Members must wear appropriate athletic clothing and athletic shoes with non-marking soles. Street clothes, ripped or torn clothing, sandals, open-toed shoes, cleats, and bare feet are not permitted in the facility.
     
  • What should I do at the end of my workout?
    Please return all weights and equipment to their respective areas after use. As well, please also wipe down the equipment used after each workout using the cleaning towels and spray bottles located throughout the facilities.
     
  • I forgot my lock. Can I bring my backpack/ jacket into the fitness centre with me?
    Coats, boots, bags etc. are not permitted anywhere but change rooms. Day lockers are available inside the main change rooms. If you have forgotten your lock, you can purchase one at the Membership Services desk.
     
  • Are food/ drinks permitted inside the RAWC?
    The RAWC is a water-only facility. Please use unbreakable containers. No food or drink anywhere in the facility.
     
  • I'm interested in using the Sauna/ Steam Room. Anything I should be aware of?
    Shaving in the sauna/ steam room is not permitted. Users are asked to sit on towels while in the sauna/steam room.

Other Questions

  • I want to use the RAWC to conduct a personal training session with a client. Is this possible?
    Students and members are not permitted to conduct, or solicit for any form of business within the facilities (personal training, private lessons), nor are they permitted to conduct or organize unauthorized paid or voluntary coaching sessions or group/ club programs.
     
  • When a closing time is indicated on your hours of operations page, does that mean I can workout right until that time?
    No. All users are required to vacate the athletic areas within 15 minutes of scheduled closing time.