Frequently Asked Questions

Quick Links for Questions related to:

When is the RAWC Open?

Please visit our Hours of Operation page for the most accurate information.

RAWC Membership

  • I'm a UTM Student, do I need to buy a membership? 
    • All registered U of T students who have paid their tuition fees in full have access to the RAWC facilities and drop-in programs. No additional fee is required.
  • If I don't plan on using the facilities, can I request to refund a portion of my incidental fees for the RAWC?
    • Incidental fees towards a membership at the RAWC are non-refundable.
  • Are towel service and locker rentals included in my membership?
    • Towel service is complimentary to all RAWC members. 3-hour lockers are available, members can also rent a locker for $14/month.
  • Is there a free-trial period?
    • There is no trial period offered by the RAWC. Before buying your membership, experience the RAWC using a Day Pass Membership to see if it is the right fit for your needs.
  • How do I cancel my membership?
    • Send an email to rawcwelcome@utoronto.ca stating you would like to cancel your membership. Please identify which month you would like your membership to end.
  • I've successfully purchased my RAWC membership, what do I need to bring with me on my first day?
    1. Government identification and other supporting documents to prove membership eligibility ie. U of T Postdoc students must show Letter of Offer or Acceptance.

    2. Please bring a lock to secure your belongings. The RAWC is not responsible for any lost/stolen belongings.

    3. Please bring appropriate footwear and clothing for the activities you will be participating in, ie. non-marking, closed-toe athletic shoes, bathing suit etc.

    4. Please bring a smile as a photo will be taken for your RAWC membership card.

  • What is included in my RAWC membership?
    • All RAWC members receive complimentary towel service, access to all of our facilities, group fitness classes, drop-in sports, aquatic programs and fitness centre. Please note: the UTM Intramural league and Tri-Campus Sport league is available to UTM and U of T students only. Please visit the UTM Sports page to learn more.
  • For further information regarding memberships, please visit our Membership Types page

Equipment Rental

  • Does the RAWC supply sport equipment?
    • Some sport equipment, including squash and badminton racquets, indoor soccer balls, basketball balls and volleyballs are available to sign-out for free with your membership/ student card at the Welcome Desk, located by the turnstiles. Participants are responsible for bringing their own safety equipment, including protective eyewear, mouthguards and shin pads. Members are responsible for returning equipment in good condition. Damaged or lost equipment is subject to replacement costs.
  • I forgot my lock. Can I bring my backpack/ jacket into the fitness centre with me?
    • Coats, boots, bags etc. are not permitted anywhere but the RAWC change rooms. Day lockers are available inside the main change rooms. 

Gym Etiquette 

  • What should I wear while using the facilities?
    • Members must wear appropriate clothing and closed-toe shoes with non-marking soles. 
  • What should I do at the end of my workout?
    • Please return all weights and equipment to their respective areas after use. As well, please also wipe down the equipment used after each workout using the cleaning towels located throughout the facilities.
  • How do I reserve a court for drop-in tennis?
  • Are food/ drinks permitted inside the RAWC?
    • The RAWC is a water-only facility. Please use unbreakable containers. No food or drink anywhere in the facility.
  • When a closing time is indicated on your hours of operations page, does that mean I can workout right until that time?
    • No. All users are required to vacate the RAWC areas within 15 minutes of scheduled closing time.

      Questions? Please email us at rawcwelcome@utoronto.ca or call us  905-828-3714