Health & Counselling Centre
Are you looking for counselling but have returned home outside of Canada? Here are tips for how to access MySSP internationally.
Are you looking for mental health supports outside of Ontario? Click here for resources across Canada.
For students currently residing in Ontario please call the Health & Counselling Centre between 9 am & 5 pm, Monday to Friday for access to our counsellors through telephone appointments.
March 17, 2020 - HCC Operational Updates
The Health & Counselling Centre is doing our best to try and continue to provide service for students who need our assistance. For those of you who are already under our care, we will be reviewing your cases and may suggest that your appointment be managed by a phone visit with your clinician in the short term. We are also hoping to have video visit options available in the near future.
We do ask that any non-urgent appointments be rescheduled to a time when the situation for our health care system becomes less acute. We will be able to manage issues like doing counselling, refilling prescriptions and reviewing test results often in visits that do not require you to be in the clinic. We may have some difficulty scheduling certain types of appointments and we ask for your patience as we develop new protocols.
If you have any questions, please feel free to call the clinic’s main line for information at 905-828-5255 or email us at health.utm@utoronto.ca
Please note that HCC is not capable of testing for COVID-19, please do not come to the HCC clinic to request testing for COVID-19.
If you are experiencing a fever, cough, or shortness of breath we request that you call us before coming in or call Telehealth at 1-866-797-0000. Here is the link to the Ontario Goverment website for self-assessment.
To avoid the potential spread of infection, DO NOT go to the clinic without first calling. This will help our staff do the right things to care for you and for the other people in the clinic at that time.
If you need or wish to cancel your appointment please let us know by phone (905-828-5255) or email (health.utm@utoronto.ca) as soon as possible.
Public Health - 905-799-7700 (Mississauga) or 416-338-7600 (Toronto)
Information for Patients for Virtual Care provided through virtual options (telephone, online)
Additional Resources can be found below.
Resources
You can visit our Resources page for after-hours urgent care and mental health resources & locations.
COVID-19 Notice
For important information & update please visit:
https://www.utoronto.ca/message-from-the-university-regarding-the-coronavirus
If you have any concerns about exposure to COVID-19, please call Telehealth at 1-866-797-0000 in advance of going to the emergency room or a physician's office.
Please note that HCC is not capable of testing for COVID-19, please do not come to the HCC clinic to request testing for COVID-19.
Other Resources:How to Wash Your Hands (Video)
How to use Hand Sanitizer (Video)
How to Self-Monitor for COVID-19 (PDF)
How to Self-Isolate with COVID-19 (PDF)
Self Isolation Guide for Caregivers & Close Contacts - COVID-19 (PDF)
Here is the link to the Ontario Goverment website for self-assessment.
My Student Support Program or MySSP
My Student Support Program (MySSP) provides University of Toronto students with immediate and/or ongoing confidential, 24-hour support for any school, health, or general life concern at no cost to students. You can call or chat with a counsellor directly from your phone whenever, wherever you are for a range of concerns. Students who use MySSP still have access to existing campus and community mental health services; MySSP is an additional support service.
Download the MySSP app: Apple App Store | Google Play and keep reading so that you understand what to expect.
You can also access the service 24/7 by calling 1-844-451-9700. Outside of North America, call 001-416-380-6578.
Important Information about LifeLabs
The Health & Counselling Centre at times, uses LifeLabs for laboratory work (e.g. blood work, urine testing, swabs, etc.). As you may be aware, LifeLabs recently identified a cyber-attack, and has posted an open letter to its customers, which you can find here https://customernotice.lifelabs.com/
We encourage you to contact LifeLabs directly if you have any questions or concerns.
We are located in room 1123A, Davis Building (around the corner from the Bookstore)
905-828-5255
health.utm@utoronto.ca
A free, confidential and anonymous service that offers post-secondary students professional counselling, mental health information and connections to local resources. Available 24/7 in both English and French.