Programs: DEM, CCIT; Commerce, Managememt
Specialization: Queueing theory, stochastic modeling, healthcare operations
Olga Bountali is an Assistant Professor of Operations Management at the University of Toronto Mississauga, in the Institute of Communication, Culture, Information and Technology and the Department of Management, with a cross-appointment at the Rotman School of Management. Her research interests are in operations management with a focus on stochastic modeling and complex decision-making under competition. In particular, her expertise lies in applying economic analysis to quantify how the behavior of self-interested customers impacts service operations, revenues, and the delivery of health care. She has active collaboration with people from diverse disciplines, including engineering and business, as well as physicians and practitioners at Parkland Memorial Hospital and UT Southwestern in the DFW Metroplex. In the past, she has also offered consulting services to Marriott Hotels.
Prior to joining the University of Toronto, Olga Bountali was a postdoctoral fellow at Southern Methodist University (Engineering Management, Information, and Systems Department) and Koç University (Industrial Engineering Department). She received her Ph.D. degree from the Operations Research Group of the Department of Mathematics, at the University of Athens.‘’
Dr. Olga Bountali is currently working on a project that deals with serving the indigent, uninsured population in Texas that suffers from chronic diseases. In collaboration with faculty from Southern Methodist University and physicians and practitioners from Parkland Memorial Hospital and UT Southwestern in the DFW Metroplex, Dr. Bountali has used stochastic modeling techniques along with empirical tools to reengineer the dialysis unit operation at Parkland, improving both system and patient outcomes.