Key information


Facilities Management & Planning provides campus access key and keycard services through ServiceNOW. T-card access is administered through UTM Campus Safety.


Please Note:

  • Physical (hard) keys may be ordered by faculty and staff through ServiceNOW.   The authorized Department representative will review and approve the request prior to the request being processed.  Please allow 5 days for physical key orders to be completed.
  • The approval and distribution of TCard access and Key fobs remains with UTM Campus Safety.  The Department Access Administrator will continue to request these electronic access items.
  • For a Ving keycard to be renewed past its expiry date, a work order MUST be put in via ServiceNOW.
  • Please be aware that the following charges apply to keys:
    • If a Medeco key is lost, there is a $20 charge for a replacement.
      • NOTE: If a Master Medeco key is lost, it will require re-keying all lock cylinders for associated doors in the building at a significant additional cost.

Please check UTM Access and Key Control Program for additional details.