Appointments for Undergraduate Students

We offer a variety of appointment types to assist all undergraduate UTM students with academic skills enhancement! 

Book a face-to-face or online appointment using WC ONLINE, our new online booking system

View our booking and cancellation FAQ.

​Try to book at least one week in advance and well before your assignment deadline so you have time to apply what you learn!


Face-to-face Appointments (30 minutes)

Book a face-to-face appointment.

Suitable for help with:

  • a specific assignment;
  • writing skills;
  • reading skills;
  • study habits;
  • time management.

If you wish to discuss a specific assignment or essay during an appointment:

  • You MUST bring your assignment instructions.
  • Please bring a printed hard copy of the assignment instructions and your work in progress or questions, as it allows the instructor to provide feedback more clearly.
  • We can't view work on mobile phones or tablets.
  • You can't use USB keys at the RGASC.

Our instructors meet with you in person at the RGASC to offer instruction in the various forms of academic writing and study skills required in your courses.

Bring your work-in-progress from any course you are taking. We’ll work with you at any stage in its development, from brain-storming and planning to revising a draft.

We won’t do your work for you (we don’t edit!), but we will help you learn to:

  • interpret assignments;
  • form a strong thesis or research question;
  • improve your grammar and style.

For reference and citation help, please visit the Reference & Research Help Desk!

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Online Appointments (30 minutes)

Book an online appointment.

There are two types of online appointments:

Suitable for help with:

  • essays;
  • writing assignments.

This option is convenient if you don't require in-person support and/ or you are unable to physically get to campus but wish to receive feedback on an essay or assignment.

How do I participate in an online appointment?

Online (No Video/ Chat)

You don’t need to be available during the appointment time; this is not a synchronous (real-time) appointment. There is no chat or video component to this online appointment. 

  1. Book your appointment using our online booking system.
  2. Before the appointment start time:
    1. Prepare your documents including your assignment AND your work in progress or questions.
    2. Please use the following naming convention: LastName_CourseCode (e.g. Smith_ENV100). If there are illegal characters within the file name we will not be able to download the document.

    3. Upload the documents to the booking system
  3. During the scheduled appointment time, an RGASC instructor will review your document, add comments, and upload it to the system.
  4. After the appointment, you can download the commented-on document. If your paper isn’t available for download after your appointment time ends, contact us and we can email it to you.

Online (Video/ Chat)

You do need to be available during the appointment time; this is a synchronous (real-time) appointment. There is a chat or video component to this online appointment. **If you are booking a synchronous online appointment through WCONLINE, you should be aware that personal information can be inadvertently disclosed or captured through background noise and images / documents / photographs / belongings in the room. Please take steps to ensure such details are not captured in any recordings.

  1. Book your appointment using our online booking system.
  2. Before the appointment start time:
    1. Prepare your documents including your assignment AND your work in progress or questions.
    2. Please use the following naming convention: LastName_CourseCode (e.g. Smith_ENV100). If there are illegal characters within the file name there is a chance we will not be able to upload the document.

    3. Upload the documents to the booking system
  3. During the scheduled appointment time, an RGASC instructor will be available via video and chat functionality to review and discuss your document, chat about your concerns, and provide feedback to support you in improving your writing.
  4. After the appointment, you can download the document and additional materials if created during the appointment. If your paper isn’t available for download after your appointment time ends, contact us and we can email it to you.

For reference and citation help, please visit the Reference & Research Help Desk!

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Writing & Study Skills Drop-in (first-come, first-served)

Winter 2020 Writing & Study Skills Drop-in Hours:

  • Tuesdays from 1:00 pm - 3:00 pm
  • Wednesdays from 2:00 pm - 3:30 pm
  • Thursdays from 2:00 pm - 4:00 pm
  • Fridays from 1:00 pm - 3:00 pm

Any changes to the drop-in schedule will be posted on our Twitter, Instagram or Facebook pages.

Suitable for help with specific questions about:

  • essays;
  • written assignments;
  • study skills.

Come to the RGASC for Writing & Study Skills drop-in appointments.

For reference and citation help, please visit the Reference & Research Help Desk!

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Math Skills Drop-in (first-come, first-served)

Winter 2020 Math Drop-in Hours (*Math Appointments are Drop-in ONLY):

  • Mondays from 2:00 pm - 4:00 pm
  • Wednesdays from 11:00 am - 1:00 pm
  • Thursdays from 10:00 am - 3:00 pm

Any changes to the drop-in schedule will be posted on our Twitter, Instagram or Facebook pages.

Suitable for help with foundational mathematical skills, including:

  • pre-calculus;
  • descriptive statistics;
  • logic.

Come to the RGASC for “just in time” support the day before an assignment is due, or as a longer-term form of support to improve your general understanding of math. Appointments can be one-on-one or for a small group (five or less students).

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English Language Learner (ELL) Drop-in (first-come, first-served)

Winter 2020 English Language Learner (ELL) Drop-in Hours:

  • Wednesdays from 2:00 pm - 3:30 pm
  • Thursdays from 11:00 am - 1:00 pm

Any changes to the drop-in schedule will be posted on our Twitter, Instagram or Facebook pages.

If you are a UTM student who speaks English as a second (or third or fourth!) language, we can help you learn strategies to improve your skills.

Suitable for help with:

  • Academic writing skills;
  • Critical reading skills;
  • Oral communication skills;
  • Understanding lectures;
  • Note-taking;
  • Getting the most out of class time;
  • and more!

Come to the RGASC for English Language Learner (ELL) drop-in appointments.

For reference and citation help, please visit the Reference & Research Help Desk!

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Writing Retreats (drop-in)

Winter 2020 Writing Retreats take place Tuesdays, Wednesdays,  and Thursdays from 4:00 pm - 7:30 pm in MN3253

Any changes to the schedule will be posted on our Twitter, Instagram or Facebook pages.

Writing Retreats are spaces where writing can happen in the company of others! Drop-in, write, and get feedback on your assignment from an experienced Writing Instructor in the room. 

Suitable for help with:

  • essays;
  • a specific assignment;
  • writing skills.

For more information, visit the Writing Retreats page

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Graduate Applications & Personal Statement Appointments (1 hour)

Book by calling us at 905-828-3858 or send an email to academicskills.utm@utoronto.ca.

Please bring a printed paper copy of your draft to your appointment.

Suitable for help with:

  • personal statements;
  • statements of intent;
  • sample writing;
  • graduate and professional school applications;
  • scholarship applications.

When booking, please provide the following:

  • Name
  • Student Number
  • Utor Email
  • Phone Number
  • Graduate Program to which you are applying

Note: Students are able to book a maximum of 3 appointments. 

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Appointment Booking and Cancellation FAQ

How do I book an appointment?

For Face-to-face and Online Appointments, use our online booking system.

For Personal Statement Appointments, call 905-828-3858 or send an email to academicskills.utm@utoronto.ca


How do I cancel an appointment?

Please provide at least 24 hours’ notice if you need to cancel your appointment. Call us at 905-828-3858, or send an email to academicskills.utm@utoronto.ca.

If you miss or cancel with less than 24 hours’ notice, or do not show up for two scheduled appointments in a single term, you will lose access to the reservation system.


How many appointments can I book at once?

You may reserve ONE appointment per week and up to three appointments in total at a time.


Who can book an appointment?

Current UTM students can book appointments at the RGASC.


What if I can’t log in to the online booking system?

Please note:

  • Undergraduate students who are on academic suspension must book by phone or email.
  • Graduate students must book appointments by phone or email.

If you think you are eligible but the online booking system doesn't recognize your UTORid, contact us by phone at 905-828-3858, or by email at academicskills.utm@utoronto.ca


Can I bring my assignment and instructions on a USB key and print it at the RGASC?

No, you can't use USB keys at the RGASC. Please print your assignment instructions AND your work in progress or questions before you come to your appointment.

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