Cancellations & Withdrawals
Cancellations from the Waitlist
If you wish to cancel your application before an offer of occupancy is made, you must submit a request via the Cancellation/Withdrawal form found on StarRez (http://residence.utoronto.ca); application fees are non-refundable and non-transferable.
An applicant who does not cancel his/her application prior to an offer of occupancy being made, who declines their offer, or who does not decline an offer of occupancy (no response), will forfeit the non-refundable application fee and his/her space on the waitlist.
If any applicant on the waitlist does not receive an offer of occupancy before December 1, 2019, all fees paid will be refunded in full upon request.
Cancellation Prior to Occupancy
If you wish to cancel your Residence Occupancy Agreement at least thirty (30) days before the first date of occupancy*, you must submit a request to the Department of Student Housing & Residence Life via the Cancellation/Withdrawal Form found on StarRez (http://residence.utoronto.ca). Upon receipt of the Cancellation-Withdrawal Form, the Resident's assigned space is returned to the pool of available spaces for re-assignment and the Resident’s application fee shall be forfeited to the University.
Early Withdrawal During Occupancy
If you withdraw from residence within thirty (30) days prior to the occupancy start date, or during your occupancy, you must submit a request to the Department of Student Housing & Residence Life via the Cancellation/Withdrawal Form found on StarRez (http://residence.utoronto.ca) at least 10 business days prior to the desired date of withdrawal.
Upon completion of the subsequent check out inspection, the Resident's assigned space is returned to the pool of available spaces for re-assignment.
If you withdraw from residence within thirty (30) days prior to the occupancy start date, or during your occupancy, the actual date of Occupancy Agreement termination will be defined as the date on which a new suitable occupant has been secured by the department to fill the vacancy for the remainder of the term.
Until a suitable occupancy has been found to fill the vacancy, the Resident shall continue to remain financially responsible for the housing fees as well as all other sums of money that are required to be paid under the terms of the Occupancy Agreement.
If a new occupant is secured, your housing fees would be prorated to the date that the new resident began occupying the space.
First date of occupancy for undergraduate students is September 5, 2020. Therefore, students become financially responsible for their space in residence starting August 5, 2020, at 5:00 p.m. EST.
Cancellations & Withdrawals Process
Students wishing to cancel/withdraw must submit a cancellation/withdrawal form to the Residence Services Desk at least 10 business days before their desired date of cancellation/withdrawal.
After submitting this form, you may be contacted by a residence staff representative to confirm your intent to cancel your residence application and schedule an exit meeting, if applicable.
Cancellations & Withdrawals Instructions
Beginning January 4, 2021 our applications will be undergoing preparation for the upcoming academic application cycle. As such, if you wish to cancel, please email the Residence Services Desk at firstname.lastname@example.org with the following information:
- Student Number
- First Name
- Last Name
- Cancellation Reason (one of the following: Withdrawal from the University, Dissatisfaction, Financial, Medical, Off-Campus Housing or Other)
- Cancellation Description
- Expected Departure Date
Cancellation Instructions Prior to January 4, 2021:
In order to complete your cancellation or withdrawal:
1. Login to StarRez at residence.utoronto.ca with your UTORid & Password
2. Select "My Applications" and proceed through the correct application. For undergraduate students, proceed through the UTM - Undergrad Academic Year 2020-21.
3. Proceed to the "Application Status"
4. Under "Select Next Step", choose "Cancellation/Withdrawal Form"
5. Complete the Cancellation/Withdrawal and Hit Submit.
After ensuring you understand the occupancy agreement, complete the cancellation form and submit.
Refund Schedule(s) for Cancellations & Withdrawals
If a student voluntarily cancels their residence within 30 days of their advertised move-in date, that student will be held financially responsible until a suitable occupant has been found to fill the vacant space (please see above or refer to your Occupancy Agreement for more details).
If a student voluntarily withdraws from residence after moving in and is eligible for a refund*, fees will be refunded based the date that a new resident moves into the vacant space, or based on your move-out date (if a refund is granted based on an appeal). The total fees reimbursed to your ACORN account will correspond with the date of the new resident's move-in on the chart in the link below. Please note that pro-rated fees will not be adjusted to the next level until the date of the next step is reached.
*Students may be eligible for a refund if a student has been found to fill the vacancy (as per section 1.2 of the Housing Occupancy Agreement), or if an appeal has been granted by the Appeals Review Committee.