Student Advising Service Implementation Project

Overview

In partnership with Enterprise Applications & Solutions Integration (EASI) and the Office of the Vice-Provost, Innovations in Undergraduate Education (OVPIUE), the University of Toronto Mississauga is currently implementing the Salesforce Student Success Hub for Higher Education platform (locally called ‘Student Advising Service’), to increase our capacity to streamline student and staff academic advising experiences, providing consistent and transparent service delivery, increasing administrative efficiencies, and enabling data-driven support practices. 

Phase I of the project began in the summer of 2024 and will culminate in the summer of 2025 with product implementation for staff in the Office of the Registrar and staff and faculty in the academic units engaged in academic advising. Phase II of the project will focus on implementation of a student portal and is scheduled for completion in advance of the Fall 2026 semester. 

UTM is the sixth U of T division to implement the Student Advising Service. Information about the institutional rollout is available here. 

Executive Steering Committee

Anuar Rodrigues
Executive Director, Strategy

Renu Kanga Fonseca
Registrar & Assistant Dean, Enrolment Management

Anthony Betts
Director, Information & Instructional Technology

Project Team

Cesar Mejia
Associate Director, 
Client Services

Information & Instructional Technology Services

Brian Ingoldsby
Senior Project Manager

Project Management Office

 

 

Project Team Activities

Initial Phase I activities  focused on collaborating with EASI and future UTM SAS users to identify ideal product design and functionality. The implementation team formed to advance this process included:

• Johnny Chung, Senior Programmer & Analyst, Office of the Registrar
• Laura Ferlito, Academic Advisor & Undergraduate Program Administrator, Mathematical and Computational Sciences
• Olha Fihol, Assistant Registrar, Registrarial Services
• Natasha Hanif, Graduate Program Manager, Institute for Management & Innovation (formerly Academic Advisor, Management)
• Lynne Hsueh, Assistant Registrar, Student Records & Registration, Office of the Registrar
• Brian Ingoldsby, Senior Project Manager, Project Management Office
• Kristina McCutcheon, Academic Advisor, Political Science
• Jane Medeiros, Undergraduate Advisor, Philosophy
• Cesar Mejia, Associate Director, Client Services, I&ITS
• Melanie Peters, Academic & Financial Aid Advisor, Office of the Registrar
• Kate Romanow, Academic Advisor, Office of the Registrar
• Yan Tam-Seguin, Project Manager, Student Affairs & Services
• Elicia Wilkinson, Information Systems Analyst, Salesforce Student Advising Service, Enterprise Applications & Solutions Integration

Additional Phase I activities have included:

• Developing internal product support and governance structures;
• Collecting and organizing information for the system’s knowledge and referral databases;
• User access framework development;
• Planning for the associated (partial) decommissioning of UTM’s homegrown AdminTools and eTools products; and
• Preparing the initial launch training program.

The team preparing UTM’s initial launch training program includes: 

• Suzanna Elmazi, Academic Advisor and Curriculum Office, Management
• Laura Ferlito, Academic Advisor and Undergraduate Program Administrator
• Olha Fihol, Assistant Registrar, Registrarial Services, Office of the Registrar
• Lynne Hsueh, Assistant Registrar, Student Records & Registration, Office of the Registrar
• Melanie Peters, Academic and Financial Aid Advisor, Office of the Registrar
• Vladimir Soloviev, Associate Registrar, Student Records, Registration & Graduation, Office of the Registrar

For information specific to SAS training, please visit the UTM SAS Training Hub.

Project Communications 

• Information for Academic Units – May 2025
• SAS Implementation – FAQs – May 2025
• SAS Launch Announcement - April 2024

Related Resources

• Student Advising Service Project Page (EASI)