Frequently Asked Questions

UTM Bridge

How can we help you today?


General

I'm new to Mississauga. How can I learn more about the city?
The Visiting Mississauga web page will provide you with useful information.

How do I know where to go on my first day of the program?
You will receive detailed information about via email before the program begins to let you know what you can expect, where to go for your classes, and more.

I am eligible for both the Summer and the Fall-Winter program streams. Which one should I choose?
If you are able to, we highly recommend that you complete the program in the Summer before you begin your undergraduate studies at U of T Mississauga. The advantage of the Summer program is that you are able to complete and satisfy the English proficiency condition of your offer of admission. It's one less thing to worry about once classes begin in September. 

Students who successfully complete Summer ACE@UTM will be able to enrol in a full-time course load once classes begin. Fall-Winter ACE@UTM students will complete the Academic English course part-time, and enrol in part-time U of T Mississauga classes.

I cannot write an English proficiency test (IELTS, TOEFL etc.) due to test centre closures. Can I apply directly to join the ACE@UTM program without submitting an English proficiency test result?

New to U of T this year, students have the option of taking the Duolingo English Test which can be completed online. Please visit our Future Students website for a full list of ways to meet U of T's English proficiency requirements. 

The ACE@UTM program is by invitation only, and is included in a student's Offer of Admission letter. This exclusive program is offered to academically strong students who have not yet satisfied their English proficiency requirements. If a student does not have the ACE@UTM program stated as a condition in their offer, they are not eligible for the program.

If I pass an English proficiency test before completing the ACE@UTM program what should I do?
Please submit your official test results to the University of Toronto to demonstrate that you have passed an English proficiency test that meets the English language requirement. 

After you have submitted the official results, please contact us to let us know.

I just sent my new English proficiency test score. How long does it take for the university to get it?
This varies but it can take up to 10 business days.

When my offer of admission says that ACE@UTM is a condition, what does this mean?
This means that you have not yet met the University of Toronto's English proficiency requirement. You have been given the opportunity to complete ACE@UTM in order to meet this requirement. Please register and complete the ACE@UTM program, or submit a new English proficiency test by the listed deadline, in order to satisfy this condition of your offer of admission.

I'm am an international student, do I need a study permit? 
Yes! If you are an international student, you need a valid study permit in order to start your studies at UTM. If you currently hold a study permit and it is expiring in three months or less, you must apply to extend the study permit before the expiry date in order to be able to continue studying. 

If you have not yet received your post-secondary study permit or extended your permit, you will need to provide a proof that you have submitted your application in order to receive your TCard and enrol in courses. Please refer to our International Education Centre for more information and guidance. 


When do I enrol in UTM courses? 
Fall-Winter course enrolment information can be found in the Registration Guide.
 

Summer ACE@UTM

Due to COVID-19 pandemic, how can I complete the Summer ACE@UTM program safely? 

This year, we are keeping the ACE@UTM program online. We have adapted all of our normal in-person programming to ensure that you have a high-quality experience online. Students will be supported, and accommodated, no matter where in the world they are joining us from.

What are the technical requirements to participate in Summer ACE@UTM online?
The requirements include, a stable internet connection, a computer, headphones, camera, and a microphone. For more details and browser recommendations, click here

Who will support me as a Summer ACE@UTM student?

In addition to working closely with their English teacher on a daily basis, students will have continuous support from the ACE@UTM team and peer mentors. Students will particpate in a virtual program orientation, online peer-mentoring sessions, one-on-one advising, and virtual meetings with important campus resources, among other activities.

I joined the Summer ACE@UTM waitlist. What happens now?
If you requested to join the waitlist, and a space becomes available for you, we will email you with an update. In the event that this happens, you must be prepared to make your $1,425 deposit within three business days of submitting your registration form.

What happens if I do not pass the Summer ACE@UTM program?
Students who do not pass Summer ACE@UTM program may be eligible to participate in the part-time Fall-Winter program stream. Students will also have the option of submitting a new English proficiency test score. For more details, visit the Summer ACE@UTM Final Grades page.

Do I need to purchase health insurance?

Students who plan to complete any portion of the Summer ACE@UTM program in 2021 from within Canada, will need to opt-in to the mandatory health insurance coverage offered by GuardMe insurance, unless they are covered by another health insurance program such as OHIP. This insurance coverage will result in an additional fee of $89.90 (CAD) per student. This opt-in process will be available at the time of registration. Students may be asked to provide supporting documentation. 

If I provide a new English proficiency test score before the Summer ACE@UTM program ends, can I receive a refund?
Students can receive a refund if they withdraw from the program before the listed deadline. Click here to view refund details.

I will not be in Canada while taking the Summer ACE@UTM program online. How will classes be offered for international students abroad? 

Classes will be offered online and can therefore be completed remotely from anywhere in the world. Please note that all classes and activities will be listed in Eastern Standard Time (Toronto time zone). Students are responsible for time zone conversions based on their location. 

Fall-Winter ACE@UTM

Will the Fall-Winter ACE@UTM program be offered online this year?

The mode of delivery for the Fall-Winter program has not yet been finalized for the 2021-22 academic year. Please check our website frequently for updates. 

If I can't take Fall-Winter ACE@UTM, what are my options?

Please submit a new acceptable English Proficiency Test score to satisfy your English proficiency condition, as listed on your offer of admission letter. We must receive your new score by July 30, 2021.

What happens if I don’t pass the Fall-Winter ACE@UTM program?

Students who don't achieve a final grad of at least 'B' in the Academic English Level 60 course may be able to participate in the following Summer ACE@UTM program, or will be required to submit a new English proficiency test score. Please refer to the Fall-Winter ACE@UTM Final Grades page for more details.