Cancellations, Transfers and Refunds

Requests for IELTS test cancellation or transfer to another date must be made in writing and submitted in person or via e-mail or mail ONLY. Telephone cancellations or transfers will not be accepted. Cancellations and transfers up to five (5) weeks before first choice of test date will be refunded the IELTS test fee, less applicable charges shown below. Refunds will be processed within 35 days from the date of the request. Transfer dates will depend on availability.

Cancellation Fee up to five (5) weeks before first choice of test date $70.00
Cancellation less than five (5) weeks before first choice of test date NO refund
Transfer Fee up to five (5) weeks or more before test date. $70.00

Requests for cancellation or transfer less than five (5) weeks prior to the test date will only be refunded if evidence can be provided that ability to sit the test has been affected by serious illness or cause as follows:

  • Serious illness - hospital admission or serious injury
  • Loss or bereavement - death of a close family member
  • Hardship/trauma - victim of crime, victim of traffic accident
  • Military service

Applications for cancellation or transfer must be completed and received no later than five (5) working days after the test date. The IELTS Request for Refund or Test Day Transfer Form must be completed and appropriate documentation and/or evidence must be attached e.g. medical certificate from a qualified medical practitioner, a death notice or certificate or a police report. 

Last updated: July 12, 2018