Refunds

Preparing to Receive a Refund 

The safest, quickest, and most efficient way of receiving a refund is by opting in to the direct deposit option on ACORN. Click to learn how. 


Please note that in response to the COVID-19 pandemic: 

  • Direct deposit refunds are processed within 1-2 business days.
  • Cheques will be processed once a week and are mailed by Canada Post.
  • Cheques with international addresses are not mailed, and students who do not opt for direct deposit should contact Student Accounts at Info.studentaccount@utoronto.ca.
     

Automatic Refunds

The University will automatically determine if you are eligible for a refund and will issue refunds to eligible students during the year on the following schedule: 

OSAP Students

  • last two weeks of October 
  • last week of February
  • first week of March 
  • last two weeks of June

All Other Students: 

  • late October to early November
  • late February to early March
  • late June

Requesting an Refund

If you are requesting a refund outside of the scheduled dates (listed above), follow the steps below: 

OSAP Students

Who to Contact: U of T's Enrolment Services Office

  • You may request a refund outside of the automatic refund dates (listed above) if you have a credit balance on ACORN.
  • If you are eligible for a refund due to a credit balance on your account, you will see a blue bar on your ACORN dashboard with a direct link to the OSAP Refund Request Form. 
  • During peak time, processing may take more than 2 weeks due to the volume of requests.
  • For questions or concerns, they can be reached at 416-978-2190 or by email at osap.staff@utoronto.ca. Please include your full name and student number for all online inquiries.
Tuition Refunds for All Other Students (Non-OSAP) 

Who to Contact: U of T's Student Accounts Office

  • If you have a credit balance on your account (from a scholarship, award, or you have overpaid your fees) and would like a tuition refund, please contact the Office of Student Accounts at 416-978-2142 or by email at info.studentaccount@utoronto.ca. Please include your full name and student number for all online inquiries.

Refund Assessments for Students Receiving OSAP

U of T's Enrolment Services office will determine whether you are eligible for a refund. 

Enrolment Services will re-assess your OSAP application to determine whether some or all of the credit balance should be refunded to a U of T award/scholarship program (if applicable), refunded to the National Student Loans Service Centre to reduce your outstanding loans, and/or refunded to you.