COVID-19 FAQ

Keeping Our Community Safe and Connected

We would like to thank all of our students, staff, and faculty for their patience, kindness, and cooperation as we move through an unprecedented time. Regardless of whether you are currently social distancing, are in self-isolation for a short period of time, or are returning home, we remain connected as one community. Our shared commitment to human rights, diversity, inclusion, and respect are values that we carry with us and can put into practice regardless of our current location. 

Please know that the University is committed to ensuring the health and safety of our community. We encourage you to seek support, including MySSP which is available 24/7.

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U of T Communinty Updates and FAQ's

Experiencing issues with Connectivity?

  • If you are experiencing connectivity issues (i.e., difficulty accessing Quercus from home), please submit your question or issue through U of T's COVID-19 inquiry form.

Frequently Asked Questions

As more information becomes available, updates will be reflected on this website. Official correspondence will be sent to your U of T email address.

Topics 


Section 1:  Winter 2020 Information

I am experiencing cold or flu-like symptoms, or have been asked to self-isolate. What should I do? Updated March 15, 2020
Please use the Absence Declaration tool on ACORN to notify the University. Although students are not required to be on-campus, your declaration will ensure that the University is able to provide needed academic accommodations to support you. Students remain responsible for meeting course requirements as determined by their instructors. Click here to learn about the absence declaration tool, how to use it, and other important information. 

If you think you have the 2019 novel coronavirus (COVID-19), are experiencing symptoms, or have been in close contact with someone who has it, use the online Self-Assessment tool to determine if you need to seek further care. For medical advice, please contact Telehealth Ontario


Are my courses cancelled? Updated March 13, 2020
No. U of T classes will be moving to other means of instruction beginning Monday, March 16 until Friday, April 3. This may include online learning using existing platforms. You are not expected to attend any in person midterms, tests, and assessments for the rest of the Winter 2020 session. The University is committed to ensuring that all undergraduate students are able to successfully complete remaining term work and final exams. Your instructors will provide you with course-specific information and updates. 


As a UTM-Sheridan student in a joint program, do I need to attend classes in person? Updated March 15, 2020
Sheridan will be suspending classes for the week of March 16 - March 20, inclusive in order to adjust curriculum for alternate modes of delivery. Beginning March 23, learning will resume in alternate formats with the intent to have students finish the winter term on schedule. Click here to read Sheridan's announcement.


Do I still need to come to campus? Updated March 18, 2020
Students are not required to return to campus for the rest of the Winter 2020 session. As of March 18, 2020, U of T buildings will be closed to the general public. Campus police is locking all exterior building entrances, classrooms, and labs. 

Students who wish to make travel arrangements to return home may do so with the support and encouragement of the university. Residence students who cannot return home due to travel restrictions or other obligations can request to remain in residence, and will be able to access Colmon Commons Dining Hall.

Service Charges for Outstanding Balances

Updated March 27, 2020 at 2:45 p.m.

As of March 26, 2020, monthly service charges have been suspended until further notice for tuition and non-tuition fees. The April 15, 2020 monthly service charge has been cancelled. Updates will be available at fees.utoronto.ca.


Dropping Courses

Will the deadline to drop a Y or S course from the academic record be extended? Updated March 21, 2020

  • Yes, the new extended deadline is Wednesday, April 22, 2020. Students may submit their request online through ACORN.
  • Students who previously submitted a late withdrawal request (LWD) were emailed on Friday, March 20 by the Office of the Registrar to notify and confirm that their LWD request has been cancelled, and that the course has been dropped and removed from their transcript.


Will dropping courses affect my OSAP/provincial student loans? Updated March 18, 2020
The University is actively working with the Ontario Ministry of Education in relation to these matters. We hope to have more information to share with you soon.


Credit/No Credit for Y and S courses - for degree and non-degree students

What is the extended deadline? Updated March 20, 2020 at 1:47 p.m.

  • Wednesday, April 22, 2020 for UTM courses 
  • Friday, April 25, 2020 for courses taken at the Faculty of Arts & Science or UTSC 


How can I request or cancel Credit/No Credit for Y or S courses? Updated March 27, 2020 at 4:30 p.m.

  • UTM students will use the new Credit/No Credit form for all U of T courses, regardless of which campus the course is being taken.
  • If you submitted a request on ACORN before March 19, you do not need to resubmit it using the new form. However, you can use the form to cancel an existing request. 


Will there be changes to the Credit/No Credit policy to extend the number of eligible credits? Updated March 19, 2020

For all undergraduate Y and S courses (including courses with no final exams), the following exceptions to the standard CR/NCR policy will apply: 

  • Degree and non-degree students are eligible to use this option. 
  • You will be allowed to use these courses to fulfill your program completion requirements. Please note that the percentage grade remains viewable by university staff. Some departments may use this for the purpose of assessing eligibility for program entry into limited enrolment subject POSts or certain courses.
  • You may choose the CR/NCR option for any or all of your Winter 2020 courses and they will not count toward the standard 2.0 credit limit. There will be no limit to the number of credits that you can choose to declare as CR/NCR for the Winter 2020 term. For example, a student may declare CR/NCR for 2.5 credits of their Winter 2020 courses under this new exception, and it will not deduct from the standard 2.0 credit limit.


UTM and UTSC students are not able to see their final grades before requesting CR/NCR, but students at the Faculty of Arts & Science are being permitted to. Why is that? Updated March 18, 2020 at 8:05 p.m.

We understand that the discrepancy is leaving students with many questions. The University is sensitive to the disruption caused by the impact COVID-19 pandemic. We are also committed to maintaining academic standards of degrees and programs, the regulations and procedures that govern these decisions, while allowing flexibility in these unprecedented circumstances. These may vary among the divisions across the University, as is normally the case.

At this time, the extended deadline to drop a course, the increased flexibility to the LWD policy, the extended deadline for CR/NCR and waiving the standard 2.0 credit restriction for CR/NCR is believed to be sufficient in granting students the ability to make informed decisions by April 22, 2020.

It is also important to ensure that additional delays are mitigated in order for us to successfully conclude the Winter 2020 term. This includes setting a deadline by which final grades are submitted to the Office of the Registrar, and are posted for students on ACORN as early as April 23. Final grades for all courses may not be posted at the same time, on the same day.  As a result, a decision was made to ensure that all students could fairly exercise the allowable options listed above by the same deadline.

Students who need guidance in making decisions about academic progress during these difficult times should consult with an academic advisor by setting up an appointment (online or by telephone).
 


Second Attempt for Credit Option for Y and S courses

Updated March 19, 2020

The new extended deadline is Wednesday, April 22, 2020. Students may submit their request using the Second Attempt for Credit form online
 


Post-Admission Transfer Credit 

Updated March 20, 2020 

Students can complete the online Transfer Credit Request form for post-admission transfer credit submissions. As our office is currently closed to the public, we will be accepting PDF copies of your transcript via email transfer.utm@utoronto.ca. We ask that you use your U of T email address, and write the following as your subject line:  Post-Admission TC - [your student number here]
 


Final Exams

What about final exams? Updated March 15, 2020 
We understand that many students are faced with difficult decisions regarding whether to return home, given the increasing challenges with international travel. As students are not required to return to campus for the Winter 2020 session, there will be no in-person final exams. At this time, we are working quickly with the Office of the Dean, and our academic departments to determine next steps. When more details are available, it will be shared with all students. Please check this website frequently for updates.

Students registered with Accessibility Services should continue to contact Accessibility Services to receive accommodations and support.


What will happen to my exam reproduction request? Updated March 23, 2020
Exam reproduction requests will be delayed until further notice. Please note the following updates to our service:

  • Processing times for all requests submitted after March 19, 2020 will remain as pending
  • The 6 month window to submit a request for Exam Copies will remain open and extended accordingly. We will update this page once we have more information.

Should you have any urgent questions, please email exams.utm@utoronto.ca. We apologize for any inconvenience, and appreciate your patience during this unprecedented time.
 


Grades

When will final grades be available? Updated March 18, 2020 
Final grades will be posted on ACORN as early as April 23, with additional updates to follow as they become available.

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Section 2: Emergency Undergraduate Grant

Updated March 17, 2020 at 12:00 p.m.

The Emergency Undergraduate Grant is intended to assist undergraduate domestic and international students impacted by COVID-19 who need immediate, short-term financial relief because of unexpected expenses. 

Submit Application by Email


Timeline and Payment of Funding

It will take approximately 2-3 business days to review your application before it is forwarded to U of T's Enrolment Services office. 

You will be notified of the decision on your grant applications within 2 business days of Enrolment Services receiving the application from our office.

In the event that you are awarded funding, you must have direct deposit recorded on ACORN. Refer to the instructions to set up direct deposit if you have not done so already. If you do not have direct deposit recorded, your payment will not be processed.

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Section 3: Convocation

Updated on March 26, 2020 at 9:40 a.m.

The University of Toronto has made the difficult decision to cancel all Convocation ceremonies for the Spring 2020 session based on the latest guidance from public health authorities. Students who complete their degree requirements will still graduate and receive their degrees and parchments. Currently, discussions are taking place to explore possible alternative means of celebrating your graduation.

Regretably, students cannot defer their ceremony to a later date, and the deadline to cancel a request for Convocation has passed.

For more information, please view the Convocation FAQ. You may also read President Meric Gertler's official message.

Section 4: Summer 2020

Can I still enrol in classes for the Summer? Updated March 15, 2020
Yes! Course enrolment begins on Monday, March 16 on ACORN. You can find more information in the Summer Registration Guide.


Will Summer classes also be held online? Updated March 25, 2020
Yes! We are pleased to announce that the vast majority of our Summer offerings can be offered online, and many options are still available.

All first-term Summer F and Y courses that begin in May will be online.

If you have registered for a Summer course at UTM which the Department believes cannot be effectively offered online, you will be notified by April 6, 2020, that the course has been either cancelled or rescheduled to the second term (July-August). If the course in which you are registered has been cancelled, we hope that you will find an acceptable substitute from among the many remaining and available options.

UTM is tentatively planning to offer in-person courses starting in July but, at present, we are unable to confirm whether or not this will be possible. We will provide further details by June 13 or as soon as possible.


Is there an extended deadline to submit the Letter of Permission form? Updated March 20, 2020
Yes, the deadline has been extended to Wednesday, April 22, 2020. 

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Connect with us

Will the Office of the Registrar be open? Updated March 17, 2020 

Yes! We are still working, and will be available to support you during office hours. The Office of the Registrar will have modified services beginning March 18, 2020, as our office will be closed to the public for in-person assistance.

Connect with us: 

The University of Toronto will be closing its buildings to the general public at 11:59 p.m. on March 17, 2020.

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