COVID-19 FAQ

Keeping Our Community Safe and Connected 

We would like to thank all of our students, staff, and faculty for their patience, kindness, and cooperation as we move through an unprecedented time. Regardless of whether you are currently social distancing, are in self-isolation for a short period of time, or are returning home, we remain connected as one community. Our shared commitment to human rights, diversity, inclusion, and respect are values that we carry with us and can put into practice regardless of our current location. 

Please know that the University is committed to ensuring the health and safety of our community. We encourage you to seek support, including MySSP which is available 24/7.
 

Frequently Asked Questions

As more information becomes available, updates will be reflected on this website. Official correspondence will be sent to your U of T email address.

Click on a topic link below to learn more.  

Checkmark General

Checkmark Summer 2020

Checkmark Fall 2020 - Winter 2021

Checkmark Emergency Undergraduate Grant

Checkmark OSAP & OAN Support 

Checkmark June Convocation 

Checkmark Winter 2020 (archived)

Checkmark We're here to help!

 


General

I am experiencing cold or flu-like symptoms, or have been asked to self-isolate. What should I do? Updated March 15, 2020
If you think you have the 2019 novel coronavirus (COVID-19), are experiencing symptoms, or have been in close contact with someone who has it, use the online Self-Assessment tool to determine if you need to seek further care. For medical advice, please contact Telehealth Ontario. You may also declare your absence on ACORN (see below for more information).
 

What do I do if I am not well, and need an academic accommodation for my school work? Updated May 4, 2020
Please continue to use the Absence Declaration tool on ACORN for the Summer 2020 session if you are unwell, and follow the instructions listed in your course syllabus as some departments may have additional instructions. Click here to learn about the absence declaration tool, how to use it, and other important information. 


Where can I find more information about funding opportunities? Updated May 4, 2020
The University of Toronto is working to respond to the COVID-19 pandemic, including providing emergency financial support and work-study opportunities for students. Students can refer to the Funding Opportunity Directory, which provides resources to access those university financial aid supports as well as provincial and federal government programs. 
 

How to Stay Connected
There are simple things you can do now to make sure that critical university communication reaches you in a timely way: 

U of T Community Updates and FAQ's

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Summer 2020

Can I still enrol in classes for the Summer? Updated March 15, 2020
Yes! Course enrolment begins on Monday, March 16 on ACORN. You can find more information in the Summer Registration Guide.


Will Summer classes also be held online? Updated May 15, 2020 at 4:30pm
Yes, we can now confirm that all F, Y, and S courses will be held online for the Summer session. While we had hoped to offer some courses in-person for July-August, we have determined it is not the right time begin reopening the campus. As soon as we can, we will confirm which courses are cancelled, and which will move to online instruction. For now, there is still time to pause, and wait for further updates.

The deadline to cancel your registration in S courses with no minimum penalty is July 5, and you have until July 12 to drop an S course and receive a 100% fee refund. If you intend to keep your S courses in hopes of completing it online, we ask that you keep your Summer courses on ACORN as they are. Once we confirm that a course is cancelled, you will be notified by email and removed automatically from the course to ensure that you do not accrue additional fees.

As more information becomes available, details about Summer courses will be updated on the UTM Timetable should you wish to explore other course options, or modify your academic plans.

We recognize that this update may impact the second half of your Summer academic plans. Our Academic Advisors, and Financial Aid Advisors are ready to support you, and answer any questions you may have related to your academic plans, important deadlinesOSAP considerations, and more. Click here to learn how to book an appointment.


Will service charges be suspended for outstanding balances this summer? Updated May 6, 2020 at 11:00 a.m.
Yes! As of March 26, 2020, monthly service charges were suspended for tuition and non-tuition fees. This has been extended for the Summer 2020 session. Updates will be available at fees.utoronto.ca.


Will Summer fees be reduced? Updated April 22, 2020
Some incidental fees have been reduced or refunded for the summer 2020 term. While the majority of these services are offered online or through alternative platforms, there are services that have a reduced cost due to the closure of buildings on campus. 

Athletic facilities continue to provide access to services in different formats. Fees have been reduced for the summer session based on the reduction in costs to maintain the physical space. 

In partnership with Mi-Way, the University of Toronto Mississauga Students’ Union and the University of Toronto Mississauga Association for Graduate Students have waived U-Pass fees and suspended the service for summer 2020.

The U of T shuttle services to/from the St. George campus and Sheridan College and the related fee for summer 2020 has also been waived, and there will be a slight reduction in the winter 2020 fee given the extraordinary circumstances that resulted in the cancelling of the shuttle service. 

For more information, please see the section called All Students - Fees on the U of T Vice-Provost's website.


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Fall 2020 - Winter 2021

What can we expect from UPass, the UTM Shuttle Bus, and transit services in the Fall? Will these fees be waived if I am not coming to campus? Updated July 4, 2020 at 3:33pm

After careful consideration, the University of Toronto Mississauga  has waived U-Pass fees and suspended the service for Fall 2020 in partnership with MiWay, the University of Toronto Mississauga Students’ Union and the University of Toronto Mississauga Association for Graduate Students.  This decision takes into account the anticipated reduction in the number of students coming to campus during the fall term.

For similar reasons, the Brampton Transit express service between the Brampton Gateway Terminal and UTM will  be suspended.  Also, the UTM shuttle services to and from the St. George (downtown Toronto) campus and to and from the Sheridan College Trafalgar (Oakville) campus will be suspended and the related fee for Fall 2020 waived.

MiWay, Brampton Transit, Oakville Transit, GO Transit and the Toronto Transit Commission are expected to continue normal operations throughout the fall term, providing options to students with PRESTO fare pricing.  At this time UTM’s transit agreements and related fees are anticipated to resume for January through April 2021. 
 

What will classes be like in September? Updated June 17, 2020
We will be offering courses online and in-person. The newly designed online and in-person and course delivery options will give you the flexibility to choose – as you always have – how and when you learn. We encourage you to select the options that meet your needs to stay engaged, while balancing your academic and personal responsibilities. You can expect four delivery options:

  • In-person: regular weekly classes with scheduled attendance in smaller class sizes
  • In-person & online: scheduled attendance will rotate between these delivery formats
  • Synchronous online: regular weekly classes with scheduled attendance
  • Asynchronous online: “on-demand” lectures that you can view at your own pace without scheduled attendance

In the Fall, almost every course will allow you to study online if that is what you prefer, or must do for travel or medical reasons. However, there will also be safe opportunities and learning activities that you may chose for in-person engagement, as applicable. To learn more about what these options, please refer to the Fall-Winter Registration Guide.


As the COVID-19 pandemic develops, what can we expect this Winter term? Updated June 22, 2020
We will be offering a wide and comprehensive range of courses in the Winter term that are online and in-person, and will follow provincial guidelines and recommendations from public health. Faculty, staff, and students can best plan for and prepare for an academic year based on the information we know right now, while continuing to stay informed. At this time, we encourage you to enrol in courses for the Winter term with the same considerations you are making for the Fall term. If you prefer to take courses through one of the online delivery options due to travel, medical, or other reasons, we encourage you to enrol in courses with delivery modes that best meet your academic and personal needs. In the event that we are required to modify course delivery options for the Winter term in the coming weeks or months, the Office of the Registrar will connect with you by email to ensure that you are informed. This COVID-19 FAQ page will also continue to be an updated resource for all members of our community. 
 

When will the Timetable and Academic Calendar be available? Updated June 17, 2020
They will be posted online the week of June 22. 
 

When will course enrolment begin? Updated May 21, 2020
All students will begin enrolling in July, at their start time. Please review the Fall-Winter Registration Guide to view the new dates, including when you can view your start time, and when enrolment will begin on ACORN. 


Why are the course enrolment dates postponed? Updated May 4, 2020.
We are currently revising our original course offerings and room scheduling timetable in order to plan for a safe return to campus in the Fall-Winter session. The original course enrolment dates that were posted in early March, and was scheduled to begin as early as June 2 have been postponed due to the COVID-19 pandemic, and will be rescheduled for a later date. At this time, we estimate that it may be delayed by at least one month and begin in July. We will confirm the new dates as soon as we can in the Fall-Winter Registration Guide, our Important Dates page, and an email will be sent to all students. 

Although course enrolment start dates will begin on ACORN at a later date, please begin planning your courses as soon as the Fall-Winter Timetable is available. Our Academic Advisors will be available for appointments online or over the phone to assist you. 


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Emergency Undergraduate Grant

Updated May 11, 2020 at 1:00 p.m.

If you used the Winter 2020 application form, please note that there is a new one for Summer 2020 that you can access using the link below.

The Emergency Undergraduate Grant is intended to assist all undergraduate students impacted by COVID-19 who need immediate, short-term financial relief because of unexpected expenses. 

Eligibility 

  • All undergraduate students (domestic, international, full-time and part-time) 
  • Based on need associated with an education program and unexpected critical costs for March & April including living costs, travel home, moving costs, and other extraordinary and reasonable needs. 

Please note that the grant is intended to provide financial relief but cannot cover expenses unrelated to COVID-19 and existing debt obligations or non-essential expenses. For example, outstanding tuition fees; request for summer tuition fees for courses taken elsewhere; support for partner or family expenses; expenses for MCAT courses; mortgage or maintenance fees for secondary residence or other discretionary expenses (e.g., missed car payment, gym membership). 


Before You Apply

  • Record your personal Canadian bank information on ACORN under the direct deposit section. Refer to the instructions to set up direct deposit if you have not done so already. If you do not have direct deposit recorded, your payment will not be processed. 
  • If your Canadian bank account information is not available, a cheque will be mailed to your current Canadian mailing address on ACORN.


How to Apply


Processing Times

  • It will take approximately 4 business days to review your application. We are actively working to process applications carefully and as quickly as possible. However, due to the current volume, it may take longer than our estimated time. 
  • We will forward your application to U of T's Enrolment Services office. You will be notified of the decision on your grant applications within 2 business days of Enrolment Services receiving the application from our office.


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OSAP & OAN Support

Six month interest-free moratorium

Updated March 31, 2020 at 4:00 p.m.

On March 31, 2020, the government of Ontario announced that they are temporarily deferring payments for students receiving OSAP. This means that you do not need to make any OSAP loan payments between March 30, 2020 and September 30, 2020. During this time, interest will not acrrue on your OSAP loans. 

If you have the means to make your payments - or any contribution - toward your OSAP loan during this temporary interest-free period, the full amount will deduct from your loan principal. 

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Winter 2020

Will dropping courses affect my OSAP/provincial student loans? Updated April 22, 2020
No.

According to the Ministry, there will be no academic penalties for students who reduced their course load below OSAP's minimum course load requirements for full-timee studies due to COVID-19. Affected OSAP files will not be reassessed, nor will there be any (OSAP) academic penalties. 

Students who fully or partially withdrew between January 25, 2020 to February 18, 2020 because of COVID-19 can request a review of their OSAP file by preparing a personal statement that includes:

  • an outline of the COVID-19 related circumstances 
  • the dates you were you impacted resulting in your full or partial withdrawal from your studies

Please sign and date your personal statement and upload it to the OSAP website if there is an existing 2020 Summer OSAP application. If you are not able to upload it, please email the document to Enrolment Services at osap.staff@utoronto.ca.


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Summer OSAP

Updates are not available at this time. Please proceed with your application as normal.


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Getting Your OAN Number or Resetting Your Password

Updated April 9, 2020 at 10:25 a.m.

As the University of Toronto buildings are closed to the general public, this service has been moved online for your convenience. 

Retrieve your OAN or reset your password online: 

  1. Login to the OSAP website 
  2. Click on "Forgot OAN or password?"
  3. Answer your challenge questions 


Mail-in Option

If you are not able to answer your challenge questions online, complete Section A only of the OAN reset form. Provide a copy of your supporting documents (as listed on the form) and mail it to: 

Student Financial Assistance Branch
Ministry of Colleges and Universities
189 Red River Road, 4th Floor
Thunder Bay, Ontario
P7B 6G9
 

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Winter 2020 (Archived)

Changes due to COVID-19

Are my courses cancelled? Updated March 13, 2020
No. U of T classes will be moving to other means of instruction beginning Monday, March 16 until Friday, April 3. This may include online learning using existing platforms. You are not expected to attend any in person midterms, tests, and assessments for the rest of the Winter 2020 session. The University is committed to ensuring that all undergraduate students are able to successfully complete remaining term work and final exams. Your instructors will provide you with course-specific information and updates. 


As a UTM-Sheridan student in a joint program, do I need to attend classes in person? Updated March 15, 2020
Sheridan will be suspending classes for the week of March 16 - March 20, inclusive in order to adjust curriculum for alternate modes of delivery. Beginning March 23, learning will resume in alternate formats with the intent to have students finish the winter term on schedule. Click here to read Sheridan's announcement.


Do I still need to come to campus? Updated March 18, 2020
Students are not required to return to campus for the rest of the Winter 2020 session. As of March 18, 2020, U of T buildings will be closed to the general public. Campus police is locking all exterior building entrances, classrooms, and labs. 

Students who wish to make travel arrangements to return home may do so with the support and encouragement of the university. Residence students who cannot return home due to travel restrictions or other obligations can request to remain in residence, and will be able to access Colmon Commons Dining Hall.
 

Service Charges for Outstanding Balances Updated March 26, 2020 at 2:45 p.m.
As of March 26, 2020, monthly service charges have been suspended until further notice for tuition and non-tuition fees. The April 15, 2020 monthly service charge has been cancelled. Updates will be available at fees.utoronto.ca.


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Dropping Courses

Will the deadline to drop a Y or S course from the academic record be extended? Updated March 21, 2020

  • Yes, the new extended deadline is Wednesday, April 22, 2020. Students may submit their request online through ACORN.
  • Students who previously submitted a late withdrawal request (LWD) were emailed on Friday, March 20 by the Office of the Registrar to notify and confirm that their LWD request has been cancelled, and that the course has been dropped and removed from their transcript.
     

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Credit/No Credit for Y and S courses for degree and non-degree students

What is the extended deadline? Updated March 30, 2020 at 9:25 a.m.

  • Wednesday, April 22, 2020 for UTM courses
  • Friday, April 25, 2020 for courses taken at the Faculty of Arts & Science or UTSC 

Your request will be processed after April 25, once the request period has passed. A confirmation email will be sent to your U of T email address when an update is available. 
 

How can I request or cancel Credit/No Credit for Y or S courses? Updated March 27, 2020

  • UTM students will use the new Credit/No Credit form for all U of T courses, regardless of which campus the course is being taken.
  • If you submitted a request on ACORN before March 19, you do not need to resubmit it using the new form. However, you can use the form to cancel an existing request. 
     

Will there be changes to the Credit/No Credit policy to extend the number of eligible credits? Updated March 19, 2020

For all undergraduate Y and S courses (including courses with no final exams), the following exceptions to the standard CR/NCR policy will apply: 

  • Degree and non-degree students are eligible to use this option. 

  • You will be allowed to use these courses to fulfill your program completion requirements. Please note that the percentage grade remains viewable by university staff. Some departments may use this for the purpose of assessing eligibility for program entry into limited enrolment subject POSts or certain courses.

  • You may choose the CR/NCR option for any or all of your Winter 2020 courses and they will not count toward the standard 2.0 credit limit. There will be no limit to the number of credits that you can choose to declare as CR/NCR for the Winter 2020 term. For example, a student may declare CR/NCR for 2.5 credits of their Winter 2020 courses under this new exception, and it will not deduct from the standard 2.0 credit limit.
     

UTM and UTSC students are not able to see their final grades before requesting CR/NCR, but students at the Faculty of Arts & Science are being permitted to. Why is that? Updated March 18, 2020 at 8:05 p.m.
We understand that the discrepancy is leaving students with many questions. The University is sensitive to the disruption caused by the impact COVID-19 pandemic. We are also committed to maintaining academic standards of degrees and programs, the regulations and procedures that govern these decisions, while allowing flexibility in these unprecedented circumstances. These may vary among the divisions across the University, as is normally the case.

At this time, the extended deadline to drop a course, the increased flexibility to the LWD policy, the extended deadline for CR/NCR and waiving the standard 2.0 credit restriction for CR/NCR is believed to be sufficient in granting students the ability to make informed decisions by April 22, 2020.

It is also important to ensure that additional delays are mitigated in order for us to successfully conclude the Winter 2020 term. This includes setting a deadline by which final grades are submitted to the Office of the Registrar, and are posted for students on ACORN as early as April 23. Final grades for all courses may not be posted at the same time, on the same day.  As a result, a decision was made to ensure that all students could fairly exercise the allowable options listed above by the same deadline.

Students who need guidance in making decisions about academic progress during these difficult times should consult with an academic advisor by setting up an appointment (online or by telephone).
 

Why do UTM students use an online form instead of ACORN for CR/NCR? Updated March 30, 2020 at 3:15 p.m.
At this time, ACORN will not be ready to accept or cancel CR/NCR requests until the end of April that follow the new, extended deadlines and unlimited requests for courses ending this term.

By moving our CR/NCR requests to an online form, UTM students have the option to declare or cancel CR/NCR as early as March 27 until the new April deadline.

This also ensures that students who require guidance can meet with an Academic Advisor early on to discuss their options before the end of term on April 22. We understand how important final grades are to students for a variety of reasons, including graduation assessments, academic standing, or applying for graduate or professional school. Our priority is to our students, and ensuring that everyone successfully completes the term without further delay.  Students can expect their CR/NCR requests to be processed and noted on their academic record after April 25, once the request period has passed.
 

I requested CR/NCR but I see my final grade on ACORN. Why is that? Updated April 23, 2020 at 5:15 p.m.
Don’t worry, this is temporary! As we announced on March 30, CR/NCR requests will only be processed after April 25. We will be doing a ‘clean up’ shortly and you will see the updates on ACORN soon.
 

Can I cancel my CR/NCR request for a UTM course? I can see my final grade, and now I want to keep it. Updated April 23, 2020 at 5:15 p.m.
Now that the April 22 deadline has passed, further changes cannot be made. During the request period, students were welcome to request or cancel as many times as they wished. If you are taking a course at another campus, you can make changes until the April 25 deadline.
 

I requested CR/NCR for the wrong course. What can I do? Updated April 23, 2020 at 5:15 p.m.
Unfortunately, we are not able to accommodate CR/NCR cancellations or changes once the deadline has passed.
 

I was experiencing connectivity issues on April 22 and was unable to cancel my request. What can I do? Updated April 23, 2020 at 5:15 p.m.
We are not able to accommodate CR/NCR cancellations or changes once the deadline has passed. If you sent us an email on April 22 because of a connectivity issue, we will review it on a case-by-case basis.

We are sympathetic to all our students who are managing multiple demands, and new circumstances as we adapt to our new conditions. If you continue to experience connectivity issues, please review the University's technology recommendations or report persistent issues.


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Second Attempt for Credit Option for Y and S courses

Updated March 19, 2020 

The new extended deadline is Wednesday, April 22, 2020. Students may submit their request using the Second Attempt for Credit form online


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Post-Admission Transfer Credit 

Updated March 20, 2020 

Students can complete the online Transfer Credit Request form for post-admission transfer credit submissions. As our office is currently closed to the public, we will be accepting PDF copies of your transcript via email transfer.utm@utoronto.ca.

We ask that you use your U of T email address, and write the following as your subject line:  Post-Admission TC - [your student number here]


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Final Exams or Assessments

What about final exams? Updated March 15, 2020 
We understand that many students are faced with difficult decisions regarding whether to return home, given the increasing challenges with international travel. As students are not required to return to campus for the Winter 2020 session, there will be no in-person final exams. At this time, we are working quickly with the Office of the Dean, and our academic departments to determine next steps. When more details are available, it will be shared with all students. Please check this website frequently for updates.

Students registered with Accessibility Services should continue to contact Accessibility Services to receive accommodations and support.
 

Where can I find information about my final exam? Updated April 3, 2020 at 2:35 p.m.
Your instructors will post all of the information you need to know on the course website. This may include the format of your final assessment, date/time for completion, and other instructions, including steps to take if you miss your exam.

You can find a direct link to each of your course websites on ACORN. Under the Academics menu, click on Timetable & Exams. Here is an example of what you can expect to find.


What if I am ill, or cannot complete the final exam/final assessment due to an unexpected circumstance? 
Updated April 3, 2020 at 2:35 p.m.
Please refer to your course syllabus for missed tests or assignments. These instructions will apply to your final exam or final assessment as well. 

As a reminder, if you become ill on the day of your final exam, use the Absence Declaration tool on ACORN. A medical note is not required. 


What will happen to my exam reproduction request? Updated March 23, 2020
Exam reproduction requests will be delayed until further notice. Please note the following updates to our service:

  • Processing times for all requests submitted after March 19, 2020 will remain as pending
  • The 6 month window to submit a request for Exam Copies will remain open and extended accordingly. We will update this page once we have more information.

Should you have any urgent questions, please email exams.utm@utoronto.ca. We apologize for any inconvenience, and appreciate your patience during this unprecedented time.


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Grades

When will final grades be available? Updated March 18, 2020 
Final grades will be posted on ACORN as early as April 23, with additional updates to follow as they become available.
 

How can I appeal a final grade? Updated April 24, 2020 at 12:00 p.m.
If you believe that your final assessment has been unfairly marked, please contact your instructor to request a re-evaluation. Students have up to one month from the date of return of an item of term work/grade posted, to inquire about the mark. If you are not satisfied with this re-evaluation, you may appeal to the instructor in charge of the course if the instructor did not mark the work (e.g., was marked by a TA). Such re-marking may involve the entire piece of work, and may raise or lower the mark. Please refer to the Academic Calendar: Re-marking Pieces of Term Work for further information.
 

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Convocation

Updated May 20, 2020 at 1:00 p.m.

The University of Toronto will host a virtual ceremony to celebrate our graduates on Tuesday, June 2 at 12:00 p.m. (EDT). Please visit the Office of Convocation website for more information, including the diploma release schedule. We look forward to celebrating this milestone with you!

Updated March 26, 2020 at 9:40 a.m.

The University of Toronto has made the difficult decision to cancel all Convocation (in-person) ceremonies for the Spring 2020 session based on the latest guidance from public health authorities. Students who complete their degree requirements will still graduate and receive their degrees and parchments. Currently, discussions are taking place to explore possible alternative means of celebrating your graduation. Regretably, students cannot defer their ceremony to a later date, and the deadline to cancel a request for Convocation has passed. For more information, please view the Convocation FAQ. You may also read President Meric Gertler's official message.
 

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We're here to help!

Office of the Registrar

Updated March 17, 2020

We are still working, and are available to support you during office hours. We modified our services beginning March 18, 2020, as our office closed to the public for in-person assistance.

Connect with us:

Learn Anywhere with U of T Mississauga                       
Updated April 8, 2020 at 2:30 p.m.
  • Our Library has put together a comprehensive guide to help make your online learning experience a positive one! Learn Anywhere offers tips, tools, strategies, and tutorials on how use Quercus for submitting assignments, grades, discussions, collaborations, group activities, and more. 
UTM Virtual Programs

Updated April 8, 2020 at 2:30 p.m.

Staying connected as a community is a vital part of your student experience at UTM. Although we are not able to be together on campus at this time, many of your favourite student services are now online and are offering virtual programs, workshops, and activities, including: 

  • Accessibility Services
  • Career Centre
  • Centre for Student Engagement
  • Health & Counselling Centre (doctors & counsellors are available virtually or by phone)
  • International Education Centre
  • Recreation, Athletics & Wellness
  • Student Housing & Residence
  • Tri-campus
  • Getting help now

Check out their programming now! The website is updated every Friday. 

Experiencing issues with Connectivity?


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