Frequently Asked Questions - Current Participants

FAQ

General

Sessions

Forms

Funding

Packing & Planning

 

General

I have a dietary restriction and/or allergy that I did not declare in my application. What do I do?

Email utmabroad@utoronto.ca as soon as possible, so that we can update our records and accommodate you as best possible. We can accommodate to  a variety of dietary restrictions and allergies. Your application assessment will not be impacted by disclosing your dietary restriction/allergy will be used to initiate a plan to support your participation in the international experience.

I have a medical condition and/or disability need that may impact my ability to participate fully in the activities related to the international experience that I did not declare in my application. What do I do?

Email utmabroad@utoronto.ca as soon as possible, so that we can update our records and accommodate you as best possible. We will follow-up with a Health Clearance Form (to be completed with the relevant on-campus service) that will help us initiate a plan to support your participation in the international experience. Your application assessment will not be impacted. .

Please note: a staff member will travel with each group to support your health and well-being as well as trip logistics. At any point in the process (pre, during and post trip) you are welcome to approach your staff member to ask for support.

Sessions

What happens if I can't attend a session due to a class conflict?

Email utmabroad@utoronto.ca as soon as possible to set up alternate arrangements. Please note, not all sessions can be re-scheduled. Further Follow up may be required.

Forms

I'm having trouble submitting a form through the UTM Abroad Portal. What do I do?

Ensure you are doing all of the following things and try again;

  • Use Firefox or Google Chrome;
  • Use a desktop computer rather than your mobile device;
  • You will need Adobe Acrobat Reader to print the application form. Adobe Acrobat Reader should be installed before beginning the application process and can be downloaded here;
  • For the application process, your browser must enable cookies and JavaScript. For security reasons, your log-in session will automatically be timed-out if you have not entered data during this time;
  • Save your progress as you go by clicking "save" at the end of each section to avoid losing the information you have already entered in the form.

If the error persists, take a screenshot and email it to utmabroad@utoronto.ca; with a brief explanation.

Funding

What happens if I received funding, but can no longer participate in the international experience?

Funding is contingent on your participation in the international experience and the accompanying course. If you are no longer able to participate in either or both. You will be responsible for covering the payments required as per the Refunds and Cancellation Policies.

What do I do if my financial circumstances have changed and I need more funding?

If your financial circumstances have changed, please email utmabroad@utoronto.ca about initiating the bursary appeal process to apply for additional funding to support your participation in the international experience. 

Packing & Planning

Flights, transportation, accommodation, meals and in-country activities associated with the course are covered in your fees. However, if you would like to buy souvenirs or additional snacks etc., you will need to bring your own funding. Research on whre you are traveling to regarding costs and currency exchange is recommended.

It’s always handy to come into the country with a bit of cash to switch at money changers once you have arrived or some local currency ordered beforehand through your bank.  It’s highly advised to have a credit card on you while abroad.

Each experience has different requirements. Please refer to your information package for details. If unsure, please email or ask your trip advisor.

Each experience has different requirements. Some experiences will involve hiking so in that case it is essential to bring hiking boots/shoes and other experiences will require good walking shoes. Please refer to your information package for details. If unsure, please email or ask your trip advisor.

 

Can I bring my cellphone?

Yes, however you are responsible for it in the event that it is lost or stolen.

Yes, however you are responsible for it in the event that it is lost or stolen.‚Äč