Projects

VOIP Transitions

I&ITS is working with the CAO’s office for a university wide transition to a Voice over Internet Protocol (VoIP) phone service in order to modernize, standardize, and reduce operating expenses in UTM’s current telecommunications environment.

The implementation phase of the project will continue in January, 2019, ending by September, 2019. Some of the key savings that will be realized by moving during this time period are as follows:

• Avoiding increased monthly prices of existing and future Bell Centrex landlines potentially coming in late December 2019
• Reduced voicemail costs
• Transition costs that will be incurred for migrations outside of the University of Toronto (U of T) migration period

As part of this project, I&ITS will work with stakeholders in each department to identify and transition from Bell Centrex lines to VoIP. This will be done in conjunction with BroadConnect Telecom (BCT), U of T’s VoIP vendor, and U of T’s Telecommunications department. We will also be working to eliminate any unused numbers on the UTM campus.

If you would like to learn more about VoIP technology and features, as well as get answers to some commonly asked questions, we invite you to go to http://www.myphonetraining.com/

Contact Us

For any additional enquiries or concerns you may have, please do not hesitate to contact the IT Service Desk at helpdesk.utm@utoronto.ca, Tel. 905-828-5344 or submit a ticket on Service Now.

Frequently Asked Questions

Q. What would it look like for my department on the day of the migration?

• There will be a one-day downtime for lines moving to VOIP. On the scheduled day of your department’s phone migrations, Technicians will come in the afternoon and setup the new handsets and remove the old handsets. We do not know or have control over when the porting will occur, but it usually happens in the mornings. The morning after all lines should have completed porting and technicians will re-visit and validate the transition.]

Q. Do I need to be there when it happens?

• Staff and Faculty do NOT need to be present for the transition to occur.

Q. What about my voicemail?

• All lines will come with Voicemail and will need to be setup by pressing the ‘Voicemail’ button and entering the default password: 654123. Any existing voicemail will be deleted.

Q. Will there be a guide for the new equipment?

• A pamphlet will be provided for each VOIP device setup.

Q. What will happen to my old phone?

• We will take away your old phones as those can no longer be used.

Q. What about emergency phones on campus? 

• Please see safety in http://map.utoronto.ca/utm#

Q. Will there be training provided?

• Training sessions for staff and faculty are on Fri 15/02/19 and Thu 18/04/19 in DH2070 from 12:00pm to 1pm, drop in attendance.
• Fri 07/06/19, IB377 from 12:00pm to 1pm, drop in attendance.

Transitions Timeline