Update on I&ITS Services for the Fall Term

Monday, August 31, 2020 - 7:07pm

We wanted to take a minute to give the UTM community an update to I&ITS’ hours and the services we will be offering this fall. 

The good news is that we’ll provide the same high-quality client service and technical expertise you’ve come to expect. The changes you will see are around our in-person hours of service and that we will be scheduling appointments for IT support at the UTM Service Desk. 

Information about our services will be updated on our website and the I&ITS Service Portal, the below will summarize the essential points.   

  • We will maintain one service point for student walk-up support. The location will be the UTM Service Desk.  

  • Our in-person hours at the Service Desk and HSC 175 will be Monday to Friday, from 8:00 AM to 5:00 PM.  

  • Remote support will be available from Monday to Friday, from 8:00 AM to 8:00 PM and Saturday and Sunday, from 9:00 AM to 5:00 PM.  

  •  IT Client Services staff will offer in-person support in all research areas and offices provided that anyone present in these areas are following safe working practices including wearing masks as per the University of Toronto Policy on Non-Medical Masks or Face Coverings and maintaining social distancing guidelines.

  • We have provided remote access to computer labs and software resources for classes with the Citrix Workspace app, as outlined here.

  • The following core service will be maintained:

    •  Remote and in-person class and classroom support. 

    • Client endpoint support for software and hardware issues, including new computer deployment.  

    • Full support of research spaces for IT Incidents during our in-person support hours. 

    • Consultation and business analysis services.  

    • Replacement and re-magnetization of TCards (By appointment through request in the I&ITS Service Portal) 

    • TCard pickup for new students, as outlined here.

    • The operation and maintenance of campus computer labs, digital signage network, and selected print stations.