A USB eToken device is now required at University of Toronto (and UTM) in order to access secure services such as AMS, ROSI, Photo Class List and others. An eToken is a replacement for the SecurID card that is no longer being issued.

UTM I&ITS will provide you with an eToken. 

The process to request access to a service such as AMS or ROSI does not change. In addition to requesting an eToken, you will still need to contact the appropriate access control individual and request access to AMS or ROSI.


Requesting an eToken


  1. Submit a Trouble Ticket to UTM I&ITS  and:
  • State that you are requesting an eToken.
  • Provide the full name, UTORid and contact information (phone number or e-mail) of the individual who needs an eToken.
  • State what service(s) the individual needs access to. For example: AMS, ROSI, Photo Class List or another service.
  • Include CC, CFC and GL account numbers that you want to be charged for the eToken.


UTM I&ITS will arrange a time to setup the eToken and install the software. In most cases, the process takes under 30 minutes.


eToken Support

Support to UTM Staff and Faculty will be provided by UTM I&ITS. To request support,  submit a Trouble Ticket or contact the HelpDesk.

The following are some examples of eToken support requests:

  • Reset eToken password.
  • Replace lost or stolen eToken.
  • Deactivate eToken after an individual no longer requires the eToken.
  • Reassign an eToken to another individual.
  • Return an unused eToken.


UTM I&ITS will assist in troubleshooting access to a service, but may ask you to contact the support group for that particular service.


Additional Information:

  • The standard cost of the eToken is $33 per year per staff member who is assigned an eToken.
  • Please return all unused eTokens to UTM I&ITS to avoid getting charged for them.