Fees and Requests
Types of Fees and Requests
HST is included, and will be charged when you apply.
|Cancellation / Transfer||$70.00||
No refund will be issued if the request is received less than 5 weeks before the test date.
|Enquiry on Results (EOR)||$185.00||HST is included.
Requests received more than 6 weeks after the test date will not be processed.
|Additional copy of Test Report Form (TRF)||$25.00||Test Report Forms are available for two years from the test date.|
|Courier Fees||Optional service.
Fee varies by location
|If you need immediate delivery of your Test Report Form, you may choose courier service when you place your order.|
Please note that cash payments are not accepted. Credit card or debit is accepted.
- Complete the IELTS Request for Refund or Test Day Transfer Form as soon as possible. A $70 fee applies.
- Submit a scanned copy of the the form by email (email@example.com), or in person to the IELTS Test Centre at UTM.
Requests to cancel or transfer your test date must be completed and submitted no later than 5 working days after the test date. A transfer will only be possible if seats are available on the requested test date.
Refunds or transfer requests that are received less than 5 weeks before the test date will only be considered based on one of the circumstances below:
- Serious illness - hospital admission or serious injury (medical certificate)
- Loss or bereavement - death of a close family member (death notice/certificate)
- Hardship/trauma - victim of crime, victim of traffic accident (police report)
- Military service
Please note that you must submit appropriate documentation with your written request. This includes a medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.
Refunds are processed within 35 days from the date of the original request.