UTM Residence COVID-19 Updates

Last updated: March 27th, 2020 at 5:00 PM

Last email sent to residence students: March 15th, 2020

Extension responses: March 18th, 2020

You can find some updates or general information regarding residence and COVID-19. Our last communication update was sent to students on March 15th, 2020. We will try our best to update this page regularly as the situation is changing dynamically. To help protect the health of the community, if you have any questions or concerns, we would kindly ask that you do not visit us in person, you can contact us via phone, Livechat, and email. These contact methods are detailed in this webpage. Stay informed on UTM specific updates here: https://www.utm.utoronto.ca/coronavirus/ and take a look at some FAQ as provided by the Office of the Vice Provost, Students: https://www.viceprovoststudents.utoronto.ca/covid-19/

Programs for Students Staying in Residence

Extension approved? Great! We will still have alternative programming available for students during this time. 

We have resource sheets available if you want to know more about how to thrive during this season!

Programs will be available for students staying, check back here once we have updates!

  1. We are still here to support you! If you’d like to be connected to an upper-year student that is currently living in residence, please complete this webform https://baseline.campuslabs.ca/uotam/03. Whether it is to talk about your academics, well-being, or you just want to chat with another friendly UTM student, we want you to know that we are still available

  2. We will be hosting Community Gatherings via Zoom on Tuesdays at 8:00 p.m.! Tune in for weekly important updates from residence life, and for some fun with your don team Go to: https://utoronto.zoom.us/j/9341614018. Meeting ID: 943 161 4018.
  3. You can also access our PAL workshops on Thursdays to answer some of your academic questions!

    Thursday April 2nd at 7:00 p.m.

    Tips & tricks for online exams +What does the new CR/NCR system mean for my POSt?

    Go to: https://utoronto.zoom.us/j/8072075835

    Meeting ID: 807 207 5835

  4. Digital Escape Room! We will be hosting a digital escape room for students to participate in. Please stay tuned for more details. 

Check Out Instructions and Information

All students are asked to check out of residence by March 21st, 2020 at 12:00 PM, unless you have an approved extension to stay. Check out instructions and steps were all emailed to students. 

Check Out Instructions:

  1. Pack and remove all your belongings and clean your unit
  2. Take photos of your clean unit in case you are charged cleaning fees
  3. Lock your windows and doors
  4. Return your residence key and mailbox key to the drop box next to the Residence Services Desk in Oscar Peterson Hall by March 21st, 2020 at 12:00 PM. Check out packages can be found in common spaces around residence and the lobby of Oscar Peterson Hall. 

If you are unable to check out by the deadline or have no where to go, please fill out this form by March 17th, 2020 at 12:00 PM: https://www.utm.utoronto.ca/housing/residence-march-extensionstay-request

FAQs regarding check-outs & extensions: 

1. Where can I store my belongings?

Make Space: 3 month minimum

  • Storage options: Costco style storage – wrapped up
  • Pricing/Promotion: $84 a month just for 10 medium size boxes or  $73 a month for 5 medium boxes
  • Pick up/drop off service: Available to pick up/Drop Off
  • Contact information:  Call 1-855-472-3883 to schedule

Second Closet:

  • Storage Options: Costco style storage – wrapped
  • Pricing/Promotion: By item OR space plans – Storage locker - $45-60 a month, depending on amount of items – reach out to website. Bill monthly – reoccurring – at least one month’s worth of paying
  • Pick up/Drop off: Will pick up items – students are required to pack items themselves
  • Contact information: https://www.secondcloset.com/second-closet-pricing
  • Promo – “Student”

3. Will there be bins to help me move-out?

We have ordered bins for move-out. You may rent one by visiting the Residence Services Desk in Oscar Peterson Hall during business hours with your T-card. 

4. I already left residence and did not remove all my belongings, what do I do?

If you are local, you are welcome to come back to residence and remove your belongings. Please remove all your belongings by March 21st, 2020 at 12:00PM (noon). 

If you will need to return by flight, please contact the Residence Services Desk via email immediately. 

5. I have some packages that could arrive after I leave, can I still get them afterwards?

It will take us a while to have all students check out from residence. We will be accepting all packages for the time being. If something important is arriving, we can try our best to look out for it and keep it if a student needs it and is accessible to come back and pick it up. If they are unable to receive it, the package will be returned to sender. 

Residence/Application Updates

Upper Year Confirmation Emails have been delayed until further notice. If you had prior issues to your $350 application fee, unfortunately, we will not have updates on this issue until later. We appreciate your patience during this time. 

Summer Residence is currently set to operate as normally. If you need summer housing, you are still able to apply through this website: residence.utoronto.ca. We will be delayed in sending summer confirmation emails.

Residence Community Ambassador application processing will also be delayed. We will update students as soon as we have a date for confirmations.

Work Study hiring and interview requests have also been delayed. We appreciate your cooperation during this time. 

Meal Plan Refunds

Next week, Hospitality & Retail Services will be emailing all of you who have moved out of Residence before March 23rd with your final meal plan balances and your subsequent carry over amounts based on the recent meal plan policy changes.   

For those of you who are staying in Residence and may continue to spend your meal plan funds, your final meal plan balances eligible for carryover will be determined after April 24th.           

For all students in residence, please note that your Rez Carry over balances will appear on your TCard after May 4th, and further review of our meal plan policies will take place after that time. 

If you have any questions regarding meal plan refunds, please contact Hospitality and Retail Services.  

Resources for Students

We understand this is a very stressful and frustrating time for students. We want to provide you with some resources to ensure you feel supported: 

Stay up to date on UofT communication regarding COVID-19: https://www.utoronto.ca/message-from-the-university-regarding-the-coronavirus

Stay up to date on residence communication regarding COVID-19 by following us on social media (below) or checking your emails regularly.

MySSP provides U of T students with immediate and/or ongoing confidential, 24-hour supportat no cost to you. You can call or chat with a counsellor directly from your phone whenever, wherever you are. There service is available in 35 languages.  More information here: https://www.utm.utoronto.ca/international/myssp

Good2Talk Student Helpline: 1-866-925-5454 is available 24/7 for post-secondary students to talk to a professional counsellor for support. Find out more: https://good2talk.ca/

If you are an international student and require assistance, please contact the International Education Centre for more information. You may also stay up to date on issues by visiting their Global Status page. 

Tips for Staying Healthy

Here are some tips to stay healthy: 

  1. Wash your hand regularly with soap for at least 15 seconds
  2. Avoid touching your face if possible
  3. Sneeze or cough into a tissue and throw the tissue away immediately after use. If you do not have tissues, sneeze/cough into your sleeve. 
  4. Avoid contact with people who are ill

We would ask that any student or tenant who may fall into the following categories, fill out this self-reporting webform: https://www.utm.utoronto.ca/housing/symptoms-self-reporting-webform 

  • Someone who is feeling ill or experiencing flu-like symptoms 
  • Someone who has travelled out of Canada or taken a flight in the last 14 days 
  • Someone who has been in contact in the last 14 days with someone that is confirmed to have or under investigation of COVID-19 

This is to ensure the safety of our community and for us to understand your situation to best support you moving forward. After completing the webform, a professional staff member will contact you. If you have any questions or concerns, please feel free to email the Residence Services Desk (resdesk.utm@utoronto.ca).  

UTM Residence Contact Methods: 


Residence Services DesK: 905-828-5286

Don on Duty: 289-805-0580* for emergency situations

Livechat On our website (only available 9am - 9pm)
Email 24/7
Social Media

Instagram: @utmresidence

Twitter: @utmresidence

Facebook: UTM Student Housing & Residnece Life