Maintenance FAQs

Why hasn’t my work order been completed yet?

Work orders are completed in priority sequence and while we strive to address all work orders within 48 business hours there are situations that arise that may delay the completion of your work order. During peak times of the year (September, October and April) or in cases where we need to call in an external contractor there may be delays in completing your work order.  If your work order has not yet been addressed DO NOT submit a work order for the same issue as this will further delay the process.

 

Why did I receive an email saying my work order was completed when the work hasn’t been completed?

It’s important to read the comments found in the email that you received as they will indicate why the work was completed, delayed or not completed. There are a number of reasons why the work may not have been completed including but not limited to:

  • You requested a service that we do not provide
  • The work order was not specific enough
  • Another work order was already placed by your roommate for the same issue
  • Our Staff could not find any issue
  • You placed multiple requests in the same work order
  • The work order was submitted under the wrong unit

 

Can my Don submit a work order for me?

Unless it’s an emergency situation we require that all students submit their own work orders. Receiving work orders directly from you allows us to gather more accurate and complete information about the problem. This also allows us to communicate directly with you when the work is completed, delayed or could not be completed.

 

Can I submit a work order for an issue in my roommate’s room?

No. You can only submit work orders for your own bedroom or common spaces within your suite or building. We require permission from the student living in a bedroom prior to us entering that space.

 

Can I repair damaged items myself?

No. All repairs in Residence will need to be completed by our Maintenance staff or one of our authorized agents or contractors. This allows us to ensure that a repair has been completed safely, properly and in accordance with local building codes and/or university standards.

 

How can I request my bed height be adjusted?

Unfortunately not all of the beds in Residence are adjustable but if your bed is the type that can be adjusted (found mostly in Oscar Peterson Hall) you will need to be very specific with the height you would like in your work order. Any work orders that are not specific will be closed. For example: Please raise my bed higher by two pegs.

 

Who do I contact if the washer/dryer in my laundry room is broken?

All washers and dryers are owned and serviced by Coin-a-matic. If you experience any problems with these machines you will need to contact the company directly by calling (905) 755-1972. You will need the building information and which machine is broken.

 

Who do I contact if there is a problem with the Wireless or my Network port?

All equipment for the wired or wireless networks is maintained by the Information & Instructional Technology Services department. They can be contacted at (905) 828-5344 or by filling out an online work ticket at https://uoft.service-now.com/utm/