Food Service Contract for UTM

In the spring of 2014, the food service contract was awarded to Chartwells. 

The Food Service Contract is posted here.  

The term is shorter than the previous contract (five years with three one-year options as opposed to 10 years). UTM will measure Chartwells’ performance over the term of the contract against Key Performance Indicators (KPIs), and should Chartwells not meet the KPIs, the contract allows UTM to hold Chartwells accountable to implementing immediate and decisive corrective action. 

In addition, several feedback mechanisms will be provided.

UTM, through the Hospitality and Retail Services Office and the Food Service Advisory Committee, will work hard to ensure that Chartwells is providing the level of service that the UTM community demands and deserves.