UTM Food Service Gift Cards & Gift Dollars

UTM Gift Dollars and UTM Gift Cards

 

Hospitality & Ancillary Services offers a couple ways in which to reward students, staff, and faculty with funds that can be used to purchase food and beverages across campus: UTM Gift Dollars and UTM Gift Cards!

 

DEFINITION

UTM Gift Dollars: Funds added to any TCard for the TCardholder to make purchases wherever TCard funds are accepted. 

UTM Gift Cards: Cards created and loaded with funds for the cardholder to make purchases wherever TCard funds are accepted. 

Where to Spend

 

WHERE TO USE

UTM Gift Dollars and UTM Gift Cards can be used at any location that accepts TCard funds for purchases.  Look for this symbol to confirm that UTM Gift Dollars or UTM Gift Cards are accepted as payment at that location.

 

USES

UTM Gift Dollars:  As a reward for anyone who has a valid TCard

UTM Gift Cards:  As a reward for a group of people or for use by a group of people (e.g. Student Group, Department)

 

HOW TO PURCHASE

  1. Contact Hospitality & Ancillary Services (hospitality.utm@utoronto.ca) with purchase request
  2. Include amount of UTM Gift Dollars and/or UTM Gift Cards you wish to purchase
  3. Include FIS payment information or, if paying by other means, arrange a time to make payment
    • For UTM Gift Dollars ONLY:  Include Names and Student/Employee numbers for all recipients
    • For UTM Gift Cards ONLY (if being supplied to a group or department):  Include Name and Email Address for Group or Department designate
  4. UTM Gift Dollars will be added to the assigned TCards within 5 business days and most UTM Gift Card orders can be produced with funds added to the cards within 5 business days depending on the number of UTM Gift Cards requested
  5. Wait for Hospitality & Ancillary Services to confirm UTM Gift Dollars and/or UTM Gift Cards are ready
    • For UTM Gift Cards ONLY:
      • Arrange a time to pick up the UTM Gift Cards from Hospitality & Ancillary Services Office (DV 3127) during business hours
      • Arrange on-campus delivery via UTM Mail Services (deliveries can be made within 1 business day of confirmation from Hospitality & Ancillary Services that the order is ready)

 

TERMS & CONDITIONS

  1. PURCHASES
    • For UTM Gift Dollars
      • UTM Gift Dollars can only be accessed using the TCard to which the UTM Gift Dollars are assigned
      • If the TCardholder has any other funds (e.g. RezFlex Dollars, Campus Value Plan Dollars) attached to their TCard, those funds will be accessed and depleted first before UTM Gift Dollars are accessed to make a purchase
    • For UTM Gift Cards
      • UTM Gift Card funds can only be accessed using the UTM Gift Card to which they are assigned
      • UTM Gift Card funds cannot be used for purchases through UTM Eats
  2. PAYMENT
    • Payment for UTM Gift Dollars or UTM Gift Cards can be made by through FIS Internal Transfer
      • All required FIS payment information must be provided to Hospitality & Ancillary Services prior to UTM Gift Dollars being allocated to TCards or prior to UTM Gift Cards being created
  3. TOP-UPS
    • Payment for funds to be added as UTM Gift Dollars or to UTM Gift Cards can be made by through FIS Internal Transfer
      • All required FIS payment information must be provided to Hospitality & Ancillary Services prior to any addition of top-up UTM Gift Dollars or funds to UTM Gift Cards
  4. LOST or STOLEN CARDS
    • If a TCard containing UTM Gift Dollars is lost or stolen, please visit the Lost TCard? page to suspend your card and for more details
      • All purchases using UTM Gift Dollars associated with the Lost or Stolen TCard are the responsibility of the TCardholder until the TCard is suspended
      • If the TCardholder requires a new TCard, then the TCard must contact Hospitality & Ancillary Services via email (hospitality.utm@utoronto.ca), after which Hospitality & Ancillary Services will transfer any remaining UTM Gift Dollars from the lost or stolen card to the new TCard within 1 business day
    • If a UTM Gift Card is lost or stolen, then the UTM Gift Card designate must contact Hospitality & Ancillary Services via email (hospitality.utm@utoronto.ca) to suspend the card
      • All purchases using a UTM Gift Card are the responsibility of the UTM Gift Card designate until the UTM Gift Card is reported lost or stolen to Hospitality & Ancillary Services
      • A fee of $10 will be charged for the replacement UTM Gift Card to the UTM Gift Card designate prior to the production of the replacement card – fees can be paid in-person via debit/credit at the Hospitality & Ancillary Services Office (DV3127) during business hours, or payment can be arranged through FIS (for internal departments only)
      • Hospitality & Ancillary Services will transfer any remaining UTM Gift Card funds from the lost or stolen card to a new UTM Gift Card within 1 business day
      • UTM Gift Card designate can arrange a time to pick up the UTM Gift Cards from Hospitality & Ancillary Services Office (DV 3127) during business hours OR can arrange on-campus delivery via UTM Mail Services (deliveries can be made within 1 business day of confirmation from Hospitality & Ancillary Services that the order is ready)
  5. NEGATIVE MEAL PLAN BALANCES
    • On rare occasions, when the transaction system is offline, purchases may be permitted using UTM Gift Dollars or UTM Gift Cards in order to allow continuity of services during unexpected downtime; these purchases are the responsibility of the cardholder
  6. REFUNDS
    • UTM Gift Dollars or UTM Gift Card Funds are non-refundable and non-transferable

 


Questions? Contact us!

​​hospitality.utm@utoronto.ca
(905) 569-4795
William G. Davis building, Suite 3127

Making experiences, exceptional