Frequently Asked Questions (FAQ)

Last updated Monday, November 8, 2021.


FAQ iconReturn to campus

Health and safety

Academics and registration

Campus facilities and services


Return to Campus

UTM will be offering the majority of classes in-person starting in January 2022. 

We have returned gradually this fall, to give vaccine mandates and passports — and the systems that will enforce them — time to take effect and to mitigate the Delta variant-driven fourth wave of COVID-19. 

We have also allowed time for our international students to travel to Canada. We appreciate that 31 per cent of our students are international, and, while many are already here, some (e.g., those from Afghanistan or India) might not be able to make it to Canada for a few months. 

Based on advice from Peel Public Health, with whom we collaborate closely, we believe we can safely have students living in residence so long as they are vaccinated, and so long as we reduce contacts more broadly across the community. 

We also believe, based on Peel Public Health’s assessment of the current situation in our region, that we can have in-person classes, so long as participants are vaccinated, masked and practice other core science-backed health measures. UTM will continue to implement our established plan to maintain two metres of physical distancing in all campus spaces, including classrooms, offices, common and study areas and research facilities. Masks are also required in all indoor spaces; and we have enhanced our cleaning routines and ventilation systems. For more on UTM’s Safe Return plan, visit https://www.utoronto.ca/utogether/safe-return.

Students taking courses online are still encouraged to come to campus when they want to use campus facilities, including health, wellbeing, and study spaces. 


Some Return-to Campus Scenarios

If you have in-person courses in winter 2022—and can’t come to campus, here's what to do and when:

  • Ideally, you'll determine a plan as soon as possible, or within the next two weeks. This timeline can vary depending on the complexity of your circumstances - for example, application deadlines, housing, travel arrangements, finding an alternative way to commute to campus, etc. You don't have to make all the decisions alone, so please connect with our student services for support!
  • International students should connect first with the team at UTM’s International Education Centre, which can help identify your options for next steps. Our IEC advisors offer one-on-one assistance and organize topic-specific group presentations. International students may also be eligible for an International Leave of Absence, which requires proof of your inability to come to UTM.
  • We also have outstanding advisors in the Office of the Registrar and academic departments, who can suggest creative ways of organizing your courses and course load with an eye on the future: please ask for help.

If you're an international student enrolled in in-person courses in winter 2022 (and have to quarantine for the semester's first two weeks), here's what to do:

  • First, don’t worry. The deadline for adding and dropping courses doesn’t come until January 23! In any year, even before the pandemic, many students arrive late for various reasons and join classes after instruction has begun. We’ll support students through the transition as we always do.
  • As enrolled students you have immediate access to Quercus, U of T’s online teaching and learning system; so, you can follow along with the course syllabus and readings even if you can’t yet be in the physical classroom.
  • In mid-December, if you know that your travel plans or quarantine obligations will cause you to miss term time, you should connect with your instructors. They cannot change the mode of course delivery, but they can recommend ways for you to stay current.
  • They also recognize the challenges created by the beginning of term; and they have experience supporting students who enter a course after it starts.
  • All instructors and teaching assistants will encourage students to visit them during their posted office hours: you can discuss strategies for accelerating your learning together. 
  • Newly arriving students can also connect with classmates who attended the first weeks to ask if they’ll share copies of their notes: they do share all the time. Many students appreciate the opportunity to help in our supportive community.

For International Students: How to Prepare for Winter 2022 In-Person Courses

International students may visit the International Education Centre (IEC) for support in preparing for Winter 2022. In particular, the IEC's Winter In-Person Preparation for International Students page includes essential information on:

  • Immigration and travel considerations
  • On-campus and off-campus housing
  • What to when you arrive on campus
  • Things to know about Canada's winter and how you can prepare

Students roaming the UTM campus in the fall season

Available Facilities

The following facilities and food services are open and available on campus:

Facilities

  • Health and Counselling Centre: hours vary: see the Health and Counselling Centre's Hours of Operation page for more info. 
  • Registrar’s Office:
    • Monday to Friday, 10 a.m. to 4 p.m.
  • Library:
    • Monday to Friday 8 a.m.to 10 p.m.
    • Saturday and Sunday 10 a.m. to 8 p.m.
  • Colman Commons (in Oscar Peterson Hall)
  • The Recreation, Athletics and Wellness Centre (RAWC) will open on the second week of classes; its online activities remain active. Tim Hortons is currently closed for renovations; the smaller bistros in the Deerfield and Maanjiwe nendamowinan buildings will monitor demand to decide if and when they re-open.

Food Services

  • Food court in the William G. Davis Building:
    • Monday to Thursday 8 a.m. to 6 p.m.
    • Friday 8 a.m. to 4 p.m.
    • Weekends 11 a.m. to 4 p.m.
  • Starbucks (in the Hazel McCallion Academic Learning Centre & Library)
    • Monday to Thursday, 7:30 a.m. to 7 p.m.
    • Fridays 7:30 a.m. to 6 p.m.
    • Weekends 11 a.m. to 5 p.m.
  • The new Daily Blends machine located in The Meeting Place in the William G. Davis Building.
    • Daily Blends is an automated fridge that is stocked daily with wholesome, delicious, and hand-crafted salads, bowls and snacks, prepared daily from scratch.
  • A number of vending machines are available across campus.
  • Please note that dates and times are subject to change; please visit the Food Service Locations page for the most up-to-date hours of operation.

For the most up-to-date information on open and closed buildings, visit the Campus Status page.

Staff members should communicate with their individual managers to determine if they will be working remotely or on campus for the fall semester. Staff can also direct any questions to their HR representative.


Format for Office Hours and Instruction 

Office hours

How faculty hold their office hours, either in-person or online, is their choice. If faculty wish to hold in-person meetings but would prefer to do so outside their office itself, they can work with their department staff to book an available classroom or meeting room through ORBS. Room bookings will require day, time and course code, as well as the planned use (i.e., ‘Office hours for ANT101’), for contact tracing purposes.

Instruction

As before pre-pandemic, faculty members may choose to combine asynchronous with synchronous instruction, such as the flipped classroom teaching model, in which lectures are posted online asynchronously, with synchronous class time used as a question-and-answer period. The full number of required contact hours, as listed in the Calendar, must still be covered by class meetings.


Vaccine and UCheck Requirements

Vaccines are required for all members of the UTM community to come on campus. You must use UCheck before you come to campus for ANY purpose — even to come to Starbucks. 

The UCheck system will ask you to confirm your vaccine status, upload proof of vaccination, and answer a few health screening questions. You will then receive a red or green screen, based on your status, which you can display as necessary. If you have an exemption, you will be given information on rapid screening tests.

For more information, visit the COVID-19 Protocols page.


Vaccine Exemptions

Exemption requests will be carefully reviewed by the University. Please note that approval is not guaranteed.

Exemption for medical reasons

The Ontario Ministry of Health recently indicated only two reasons for a medical exemption:

  • Severe allergic reaction or anaphylaxis to a previous dose of a COVID-19 vaccine or any of the components. In this case, see an allergist or immunologist before submitting your form. 
  • Myocarditis or pericarditis after the first dose.

If you have experienced one of the above, submit a form signed by a licensed medical practitioner (Nurse/Nurse Practitioner, Physician/Surgeon who has your complete health history and can easily confirm that you are unable to be vaccinated due to a medical condition).

If you are unable to see your usual medical provider, you will need to provide consent for university health providers to verify medical information.

Exemption for creed/religious reasons

  • You will be required to submit a form signed by you (or your parent or legal guardian, if you are under the age of 18) and sworn by a Commissioner of Oaths or Notary.
  • Please note that a singular belief or personal preference against vaccination is not protected on the ground of creed under the Ontario Human Rights Code.  

Individuals seeking a permitted exemption for medical reasons or other protected grounds under the Ontario Human Rights Code will be able to make a request through the University’s Enterprise Service Centre (ServiceNow). Please submit your forms by Sept. 13, 2021. Students who have already applied for an exemption (i.e., living in residence) will continue that process.


COVID-19 Tests

There are a few different types of COVID-19 tests:

Rapid antigen test

Rapid antigen testing, also known as antigen point-of-care testing (antigen POCT), is used for quick detection of COVID-19, but is not as accurate as the standard laboratory-based PCR test available at local testing sites. Rapid antigen tests should only be used for screening purposes in individuals who do not have symptoms of COVID-19. A sterile swab is inserted into the nasal cavity, then stirred in a tube filled with a buffer solution. The solution is then dripped onto a testing device, and in 15-30 minutes, the device registers a positive or negative result. 

PCR test

PCR testing (also known as polymerase chain reaction testing), is a type of test that shows if someone currently has COVID-19. The test requires a sample from a person, typically in the form of a swab inserted into a person’s nose or throat. In the lab, PCR testing amplifies a virus’ genetic material to a level where it can be detected.

Antibody (serology) test

Antibody (serology) tests use a sample of your blood to check for COVID-19 antibodies. Your body makes these after it's exposed to the virus. A positive serology test means that, at some point, you were infected by the virus, but it can't tell how long ago you were infected.

To learn more, watch this video explainer created by the Government of Canada.


    Masked students lining up in front of lecture hallExpectations and Options for Students in Classrooms

    Students should attend class in the mode of delivery for which they signed up, so we have accurate in-person sectional data.

    Online courses can only require students to attend an in-person exam if the course was designated as such from the start, as identified in the UTM Timetable by a 6000 section code.

    For courses coded as having an in-person exam, we expect that students will only register if they are prepared to take the exam in-person. In extenuating circumstances, students can petition the Registrar’s Exams Office using their Exam Petition system.  

    Instructors will provide their contact information on the syllabus, in the course Quercus shell and during the first class. They will also note online and/or in-person office hours. For email contact, professors may ask students to use specific subject lines or to email through Quercus to ensure they receive messages. For the fastest answers, TAs will often be the best people to contact with questions, especially for those in a first-year class. 

    Information about textbooks will be available on the course syllabus or in the Quercus shell. 

    For students who wish to attend online lectures from campus, UTM has opened additional classrooms and study spaces. See the Registrar’s FAQs for listings.

    For graduate students, please see U of T’s VP Students website for frequent updates, including details on processes and limitations for travelling internationally and studying abroad.


    Winter 2022 Timetable

    Conditions have allowed us to expand the number of in-person course offerings for the Winter term; approximately 85% of Winter courses will have at least one in-person component.

    For the latest information on Winter 2022 courses, please visit the Registrar's Winter 2022 Timetable Updates page.


    TCards and UTORid

    Detailed information about TCards can be found on the I&ITS website. For information about the ID required as part of the TCard process, see the TCard Required Documentation page.

    • The TCard pick-up should require only a provincial ID —a health card works—for domestic students.

    • If a student does not have all of their official documentation when they activated their UTORid, they would then need to confirm legal status during TCard pick-up as well.

    • There's a separate table for TCard pick-up at the Service Desk in the CCT Building. To book an appointment, login to the Career and Co-Curricular Learning Network using your UTORid and password. Additional instructions may be found here: https://www.utm.utoronto.ca/iits/services/tcard-services.

    • TCards for 1st year students in residence are being handed out by the Residence Service Desk.


    Student Housing & Residence Life

    Visit the Student Housing & Residence Life COVID-19 Updates page for information about on-campus accomodations, first-year and international student housing, meal plans, amenities and health and safety concerns The page also has contact information to reach residence staff by phone, LiveChat, and email. 


    Exterior of UTM campus building in fall seasonBuilding Access

    Access to Academic Buildings

    • This includes Deerfield Hall, William G. Davis Building, Maanjiwe nendamowinan, Kaneff Centre, Communication, Culture, and Technology Building and the Instructional Centre.
    • Hours: Monday through Friday, 6:00am - 11:00pm.
    • For weekends when classes are running, building hours are from 6:00am to 11:00pm. 

    Access to Non-Academic Buildings

    • Non-academic buildings are accessible via Tcard ONLY.

    Campus Safety Escort and WorkAlone Services

    Persons who for any reason are uncomfortable being on campus, or who are working in remote areas of the campus, may contact the Campus Safety WorkAlone program for assistance at 905-828-5200.

    Campus Safety Escorts are available to accompany community members to locations around campus, including parking lots, transit stops and other locations. For assistance, please call 905-828-5200.

    Contact Campus Safety:

    The University of Toronto Mississauga Campus Safety office is located in Room 3116 of the Davis Building. Officers are on duty 24 hours a day, 365 days per year.  


    UTM Library

    Located in the Hazel McCallion Academic Learning Centre, the Library has expanded access to physical spaces and in-person services.

    Fall hours:
    Monday–Friday: 8 a.m.–10 p.m.
    Saturday–Sunday: 10 a.m.–8 p.m.

    The main floor and levels 3–4 will reopen, including access to the stacks; some areas will continue to be unavailable. The first floor (including the computer labs), the Li Koon Chun Finance Learning Centre physical space, and group study rooms will be closed to patrons. Library users must wear masks at all times, and measures to promote physical distancing remain in place.

    Staff will be available at the Information & Loans Desk to facilitate borrowing and to answer questions, and at the Reference & Research Desk to provide research assistance. Library users will not need to reserve workstations or study spaces, which will be offered on a first-come, first-served basis.

    Many library services will continue to be offered remotely. To learn more about how we are working to support our community during the return to campus, explore the Library's Remote Supports page. 

    For the most current information about Library spaces and services, please visit the Library's service & operation updates page.


    Equity Offices

    The Equity & Diversity Office and the Office of Indigenous Initiatives remain open and available to provide online programming and support. Staff are available by email and phone Monday to Friday, 9:00 a.m. to 5:00 p.m. Visit the Facebook page for information about online events.


    UTM Bookstore

    The UTM Bookstore is located on the first floor of the William G. Davis Building.

    The UTM Bookstore is operated by the University of Toronto Press and is not managed by UTM, but should you have any questions, please contact their main line at (905) 828-5272 or visit the UofT Bookstore website here. Hours of operation may also be found here.


    UTM Shuttle Bus

    Shuttle Bus

    The UTM St. George shuttle service schedule can be viewed here. The St. George campus shuttle stop is temporarily relocated to the layby on the east side of Convocation Hall due to construction. Please see map here.

    The UTM Sheridan (Trafalgar Campus) shuttle service schedule can be viewed here.  

    Temporary COVID-19 Safety Protocols:

    • Each passenger must wear an appropriate mask or face-covering at all times while queueing and on the bus.
    • Passengers will be required to scan a QR code and complete the UCheck self-assessment prior to boarding.
    • Passengers queue in a line at the boarding site prior to boarding. Physical distancing markers will be in place.

    To learn more, watch this short video:

    Video: Shuttle bus information and safety protocols.


    UTM Public Transit

    The U-Pass service, offering unlimited fare-free rides on MiWay (Mississauga Transit), will be maintained for UTM students (excluding the MMPA and MFAcc programs) through the academic year of September 2021 through April 2022 by the University of Toronto Mississauga Students’ Union and the University of Toronto Mississauga Association for Graduate Students.

    • MiWay, Brampton Transit, Oakville Transit, GO Transit and the Toronto Transit Commission municipal services are expected to continue operations. Visit the Mississauga Transit MiWay site for additional details and updated transit schedules. All riders are curretly required to wear non-medical face masks or coverings on all MiWay buses. Children under the age of two and people with disabilities or a medical condtion that prevents them from wearing a mask will not be required to wear one.
    • The UTM Express Service (Route 199) between the Brampton Gateway Terminal and UTM has been suspended until further notice, although regular services using a combination of Brampton Transit and MiWay remain in service.

    Parking Services

    The Parking & Transportation Services office remains closed to the public. 

    Paid parking and enforcement are in effect across the campusPay & Display machines are available for single day use. For those who plan to be on campus more often, annual and sessional parking permit sales will be available online only on a first-come, first-served basis. Further information, please visit the Parking & Transportation Services Office website. 


    Shipping and Receiving

    The UTM campus remains open to receive shipments of mail or goods, including perishable ones. The Shipping and Receiving bay is located off of Outer Circle Road, close to the Recreation, Athletics and Wellness Centre. Vendors sending goods to UTM by courier services, particularly by way of UPS, must notify the delivery service that the campus is open and able to receive items. Contact Stores, Shipping and Receiving here.


    STILL HAVE COVID QUESTIONS? Submit a question here or refer to the following pages for more details: