Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

We are happy to answer any questions you might have about your son or daughter coming to camp.  Since some questions are asked frequently, we have made a list of these common questions to give you a fast and easy place to check for your question.  Of course, our Membership Services or Camp Staff are available to help you too.  Contact info is located at the bottom of this page.

Here are some of our Frequently Asked Questions:

Q: My child will reach the minimum age listed for camps shortly after the start date. Can I still register my child?

AAge ranges for camps have been set based on child development, the safety of campers and the types of activities covered. Children must be the minimum age listed for the camp by the start date. We do not allow for exceptions to the minimum age listed. Additionally, If you have an older child wishing to participate in a camp listed for younger children, we ask that you contact the camp office staff. Questions pertaining to age restrictions should be directed to camp.utm@utoronto.ca

Q: Are you a peanut free camp?

A: We cannot say that we are “peanut free”, but we certainly are a nut sensitive camp.  Our food is prepared by Food Services on campus and every effort is made to provide safe food for your children.  The kitchen is notified of allergies reported during registration each session and they provide alternative meals for sensitivities or make adjustments to the menu as needed.  Our camp operates out of a shared facility with public access and nuts or other potential allergens may have been consumed in these spaces. Children are reminded to wash their hands before eating. Sharing food (especially snacks) is not allowed.

 

Q: My child has severe allergies and carries an Epi-pen. Who should I give the Epi-pen to?

A: We ask that you indicate that your child has a medical condition during registration. You will be sent our Camp Health Information Form shortly after you register your child, this form will ensure the camp staff have the necessary information to provide a safe camp environment for your child. The form indicates how anaphylaxis medication is to be sent to camp. Please contact the Camp Directors to inform us of any special instructions well in advance of your child's first day of camp.

 

Q: Is lunch provided and if so what type of meals?

A: We strive for a balance between kid-friendly and healthy meals here at Camp U of T Mississauga.  Our menu typically includes meals such as tortellini, veggies sticks, milk and a dessert or Sub sandwiches made to order with milk/juice and ice cream.  We have not yet finalized for the Summer 2019 menu, but we certainly will have it available shortly for interested parents.  We ask that parents also send their child with a water bottle that they can fill up throughout the day as well as nut-free snacks if they wish.

 

Q: My child has dietary restrictions.  What should I do about his/her meals?

A: Please fill out the dietary details section during registration in the prompt provided.  If further instruction is needed please call or email our Camp Directors.  We will make every effort to accommodate your child’s needs with an option as close as possible to what the other children are eating.

 

Q: What are the day trips in Multi-Sport Camp?

A: The trips are to local venues for activities like bowling and rollerblading or indoor playgrounds.  We travel by school bus and the children are supervised by their camp instructors and the camp directors that accompany them on trips. The exact location for each week is distributed to parents/guardians on their child's first day of camp. The children are asked to wear their camp T-shirt while on the trip.

 

Q: My child is not a good swimmer and I have some concerns about him/her swimming at the pool. Who is responsible for my child when they are swimming?

A: The pool at UTM has qualified lifeguards on duty while the campers are swimming.  In addition to the lifeguards, your child’s counsellor swims with the group and helps supervise while interacting with the children.  The shallow end of our pool has a moveable floor that is set at an appropriate height depending on the age of the group that is swimming.  This way, all children can stand up in the shallow water.  Each child wishing to swim in the deep end must complete our facility swim test (swim 30m + 60seconds of treading water) in order to swim in the deeper water. 

 

Q: Who are the camp instructors?

A: We pride ourselves on picking quality staff.  Our camp instructors are university students either from our university or other post-secondary institutions.  Each staff member is chosen for their backgrounds in the activity they are teaching, as well as experience working with children.  We do background checks on all of our staff and all of the staff are required to have a current Standard First Aid w/ CPR-C certification.  You will receive a profile of all our camp staff on the first day of camp with your parent information package.

 

Q: I work 9-5 and cannot pick my child up by 4:00 pm.  Do you have extended hours?

A: We have extended hours that run from 8:00 am to 9:00 am in the mornings and from 4:00 pm to as late as 6:00 pm in the evenings.  Please see our Extended Care Info Page for more information.

 

Q: The summer can be very hot- how much are the children outside and what do you do during a heat alert?

A: We are lucky and have access to 3 gyms and various other indoor facilities including our indoor pool.  Each child’s group schedule is made with attention to the inside and outside portions of their day.  In the event of an extreme heat alert, we either shorten the time that they are outside or we don’t go out at all and switch to an indoor schedule.  Parents are asked to send their child with a water bottle that they can fill up frequently throughout the day, as well as a hat or ball cap to keep the sun off their face.

 

Q: What happens if is want to cancel my child's registration?

ATo obtain a refund, you must apply in writing for a refund at least 7 days before your child’s camp starts. Refunds are subject to a $30 administrative fee per child, per registered camp. There are no refunds issued less than 7 days before your child’s camp begins. In the event of a medical emergency within this time, a refund will be issued for the remaining days of camp less a $30 administrative fee. A doctor’s note is required.

*Multi-Sport Camp Day trips are offered in all 5-day weeks. No day trips on 4-day weeks.*

 

Contact Information (Types of Inquiries):

Membership Services Staff 

(Account, Registration, Payment and Waitlist Inquiries)                

Phone: 905-828-3714     Email: rawcmembershipservices@utoronto.ca

 

Camp Directors  

(What to Bring, Programming and Scheduling, Allergies/Health/Dietary Inquiries,  and Camper Concerns)

Phone: 905-828-3850      Email: camp.utm@utoronto.ca

Cameron Walker - Community Outreach Officer

(Policy, Protocol, Exceptions and Escalated Concerns)

Phone: 905-828-3850      Email: cameron.walker@utoronto.ca