Boarding Policy

Registered U of T Mississauga students are eligible to board the shuttle bus at no additional charge by way of their valid TCard.

Non-U of T Mississauga students and other riders are eligible to board the shuttle bus by way of a purchased Bus Pass or ticket fare.


As per the UTM Registrar's Office Website on TCards: "Although the initial TCard is free, the replacement fee for lost or stolen cards is $20. Once a replacement card has been issued, all prior cards are no longer valid and cannot be reactivated". For more information on TCards please visit the Registrar's Office Website here.


Bus drivers use a PDA device to validate U of T Mississauga shuttle bus riders from Non-UTM shuttle bus riders, by swiping their student TCards and Bus Passes as they board the bus.

Students, who are not affiliated/registered with the Missisauga campus, regardless if they are taking a course at UTM, must present a purchased bus ticket in order to board.

Student TCards are required at all times when boarding the UTM shuttle bus.

If for any reason a TCard or Bus Pass is not presented to the driver for verification at time of boarding, a non-refundable ticket must be presented to the driver.

Summer Semester Fares

UTM students who are registered and have paid their fees for the summer semester are eligible to board the shuttle bus at no additional charge provided the student can present their valid TCard for verification at time of boarding.

Any student, including UTM students, who are not registered for the summer semester will be required to purchase a ticket at the rate of $6.00 and present it to the driver at each time of boarding. This ticket fare is non refundable.

Shuttle Regulations

Neither U of T Mississauga, its employees, nor any shuttle staff employed by a 3rd party and performing work on behalf of U of T Mississauga Parking & Transportation Services, shall be responsible for loss or damage to any property, however caused.

Eating is prohibited at all times while on the shuttle bus because of food allergies, garbage and choking hazards. Shuttle bus users will be asked to either discard their food prior to boarding, or store it out of sight in a sealed container.

Only water bottles, travel mugs or other drinking containers with sealable or screw-top lids are permitted on the shuttle bus. Passengers are asked to take their containers and unwanted items with them when exiting the shuttle bus for disposal. The driver reserves the right to restrict "oversize" and unsafe items being carried on the shuttle bus.

Smoking is prohibited at all times.

Shuttle departure times are approximate, usually within 5 minutes. Schedules and fares are subject to modification by U of T Mississauga Parking & Transportation Services as necessary. U of T Mississauga is not responsible for service disruptions or delays, including but not limited to weather and traffic.

Access to those who wish to use the shuttle bus is not guaranteed at the time most convenient. Available seats range from 36 - 48 depending on the bus and if mobility aids are present (calculated at 2 persons per seat).

The Shuttle stop at the U of T Mississauga campus is located at the Instructional Centre Layby. The Shuttle stop at the St. George Campus is located on Hart House Circle in front of Hart House. The shuttle bus does NOT make unscheduled or amended stops.

Terms of Use

TCard and Bus Pass Validation

Newly purchased or replaced Shuttle Passes / TCards are subject to a processing delay. If shuttle service is required during the delay period, a card must still be presented when boarding and a purchased ticket used until the pass has been activated. On-the-bus receipts may be requested from the driver for the ticket used.

Any person wanting to use the shuttle bus must present their pass to the bus driver to be swiped for validation. This regulation is in effect at all times throughout the year.

If a valid pass is not presented a shuttle bus ticket must be purchased for $6 and presented to the bus driver. Tickets must be purchased in advance. The drivers do not sell tickets or collect cash. Tickets are non-refundable. An on-the-bus receipt will not be issued if a bus pass / TCard is not presented to the bus driver for validation.

Persons whose passes cannot be validated when swiped by the driver must present a purchased shuttle ticket. An on-the-bus receipt may be obtained from the bus driver for the ticket used only if a pass has been presented and denied. The pass and receipt must be brought to the Shuttle Bus Office CCT Lower Level Atrium, for refund validation.

If problems occur with your card giving you access to the Shuttle Bus, please go to the Shuttle Bus Office located in the CCT Building, Lower Level Atrium CC0160B for assistance.

Damage or problems will be assessed and appropriate action taken to repair / replace the pass. Replacement fees may apply.

Boarding Policy / Boarding Issues

If a TCard or Bus Pass is presented when boarding but the card is seen as "invalid" when the PDA device is swiped, the passenger must present a purchased bus ticket to the driver in order to board the bus.

An "on-the-bus receipt" can then be requested from the driver. (It is recommended that students carry (1) shuttle ticket on their person just in case of such problems, however this is up to the student's discretion as tickets are non-refundable).

If for any reason a TCard or Bus Pass is not presented to the driver for verification at time of boarding, a purchased one-way ticket must be presented to the driver. An "on-the-bus" receipt will not be issued for the ticket and a reimbursement will not be issued for its use. Anyone who is unable to present their TCard or Bus Pass at the time of boarding, for any reason, is not eligible for a ticket reimbursement.

"On-the-bus receipts" are the only form of receipt considered for reimbursement at the Shuttle Bus Office.

Sales Receipts and unused tickets are not eligible for reimbursement.

Additional instructions and office location are printed on the receipt given to the student for reference. Students must take their on-the-bus receipt and their card to the Shuttle Bus Office for validation and diagnosis at least 3 business days after the receipt was issued. Eligibility for reimbursement will be determined. *On-the-bus-receipts expire 4 months after the issue date of the receipt. A refund will not be issued past 4 months of the on-the-bus-receipt issue date.