UTM Mobile Print FAQ

Questions


Answers

Q: What is UTM Mobile Print?

A: UTM Mobile Print is a print service that you can print to, using your U of T @mail.utoronto.ca email account.

Q: How does it work?

A: Just attach the document you want to print to an email, and send it from your @mail.utoronto.ca email address registered in ROSI, to print.utm@utoronto.ca for black and white, or printcolour.utm@utoronto.ca for colour.

Q: What file types can I print?

A: All Office documents (DOC/DOCx, PPT/PPTx, XLS/XLSx, Visio), Images, Adobe Acrobat PDF documents, and TXT files.

Q: Why did I get a status “Format not supported” e-mail?

A: The type of file you sent is not one of the supported file types, please see above.

Q: How do I release my print job?

A: When you send your print job, you will receive a confirmation email almost immediately.  Once you receive this confirmation, just go to any print release station on campus and release your print job as you would normally do

Q: Which email can I use?

A: Your email in ROSI is the only address from which the system will accept print jobs, which can be either @mail.utoronto.ca.  Please note that, if your email address is not up to date, you will have to change it.  It will take 24 hours for email address change to take effect on the mobile print service.

Q: Who can use UTM Mobile Print?

A: All registered UTM students can use the service.

Q: Why did I not get a confirmation of my print job being received?

A: You have to send the email with attachment from your ROSI registered @mail.utoronto.ca address and also be a valid UTM student taking courses.

Q: I sent my attachment from a qualified email address and I am a registered UTM student taking courses, but still haven’t gotten a confirmation what do I do?

A: Double-check your email in ROSI to ensure it’s the same account that you have configured on your device.  If the problem persists, please email helpdesk.utm@utoronto.ca, or see us at the HIT Squad desk in the library, or the UTM Computing Services helpdesk.

Q: Where can I release my print job?

A: Print jobs can be released on any print release station on campus.

Q: How long will my print job will stay in the print queue?

A: Your print job will stay in the print queue for 30 minutes, after which it will be deleted without charge.

Q: What devices are supported?

A: Any device you can email from your @mail.utoronto.ca can be used, so a desktop/laptop, tablet, or mobile phone.

Q: What is the maximum attachment size?

A: The total size of the attachment(s) must not exceed 30mb.

Q: How many attachments can I send at once?

A: You can only send 10 attachments per email, with a combined total size of 30mb.

Q: How many emails can I send in one day?

A: You can send 50 emails per day.

Q: Can I turn off duplexing?

A: UTM has is part of a U of T-wide green initiative to reduce paper use and all professors accept assignments that are duplexed. Duplexing is turned on for all jobs printed through UTM Mobile Print, and cannot be adjusted. For printing single-sided, please use one of the UTM public workstations.

Q: Can I send a print attachment from off campus?

A: You can send a print attachment from anywhere around the world as long as it is sent from your qualified @mail.utoronto.ca email. Remember your print job will remain in the print queue of 30 minutes.

Q: Where does my print job go?

A: Your print job will go to all print release stations on campus. To find out where they all are please refer UTM Printer Locations.

Q: Can I set extra options on my print job?

A: Unfortunately at this time the service does not permit post-processing options, such as multiple pages per sheet, or duplexing options. By default we have enabled duplexing on all jobs, so please be aware.

Q: Why am I getting an email "MobilePrint Notification: Sender email address not registered" when I used my qualified @mail.utoronto.ca email?

A: Please email helpdesk.utm@utoronto.ca, or see us at the HIT Squad desk in the library, or the UTM Computing Services helpdesk.