Projects

ServiceNow – New Service Portal

New Service PortalUTM Information & Instructional Technology Services (I&ITS) is proud to announce the launch of the new UTM Service Portal on Wednesday, August 16th. It will be a single point of contact to request services from multiple campus providers.

The initial launch will include I&ITS, Police Services (Door Access & Physical Security only) and Facilities. All this will be available from a single, convenient location, found at https://uoft.service-now.com/utm.

There have also been significant changes and improvements to how I&ITS services are requested. As well as a clean and user-friendly interface, you can look forward to the following:

  • Designed for use on desktop and mobile devices.
  • New search feature – use keywords to quickly find all I&ITS services and knowledge articles.
  • Revised service catalogue – submit requests for specific services. The service catalogue has been reorganized and re-labelled based on campus community input and best practices for higher education institutions.
  • "Get Help" – quick and straightforward access to report an issue or ask a question.
  • New knowledge base – introducing self-help and how-to articles to save you time and resolve common issues. Look for the knowledge base to grow over time as new knowledge articles are developed.

New Service CatalogueOnce the new Service Portal goes live on August 16th, we encourage you to drop by the IT Service Desk for a complete demo. We'll be happy to walk you through all of the various improvements and changes so you can easily request the services you need, when you need them.

Please note that after August 16th, links to existing ServiceNow tickets that you have in old emails from the ServiceNow system will no longer work. If you need to check on active or closed tickets, make sure to go to your service catalogue home page.

Stay tuned for more project annoucements, as well as the launch a new Facilities request system.