Student Meal Plan Policies, Terms, and Conditions

  1. Student Meal Plan Applicability
  2. Student Meal Plan Selection
  3. Student Meal Plan Payment
  4. Student Meal Plan Changes
  5. Student Meal Plan Use
  6. Student Meal Plan Sticker
  7. Student Meal Plan Fund Additions
  8. Student Meal Plan Fund Transfers
  9. Student Meal Plan Carryover
  10. Lost or Stolen TCards
  11. Student Meal Plan Cancellation and Refund
  12. Access to Student Information and Privacy Policy

1. STUDENT MEAL PLAN APPLICABILITY

Any student at the UTM can purchase a Student Meal Plan

If you are an Undergraduate Student living in Residence at the University of Toronto Mississauga, you are required to have a Student Meal Plan.

  • First Year Students and Students living in Oscar Peterson Hall are required to select a Group A Meal Plan
  • Upper Year Students are required to select either a Group A or Group B Meal Plan
  • Upper Year Students relocating from Oscar Peterson Hall to another residence building, within the same academic year, may keep their Group A Meal Plan or may to opt to change to a Group B Meal Plan

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2. STUDENT MEAL PLAN SELECTION

You must select your Student Meal Plan from the Meal Plan Selection page as part of the online Residence application process.

If you move into Residence late and/or applied for Residence in person, you must select your Student Meal Plan by contacting the Hospitality & Retail Services Office in person during office hours, or by emailing the Hospitality & Retail Services Office at mealplan.utm@utoronto.ca and providing your name, student ID#, and your Student Meal Plan selection.

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3. STUDENT MEAL PLAN PAYMENT

Your Student Meal Plan will be billed by the University and will be charged to your ACORN Account in two installments as follows:

  • Group A Plans
    1. First Instalment: $2,800 - DUE SEPTEMBER 30, 2016
    2. Second Instalment: Remaining Balance of Selected Plan - DUE NOVEMBER 30, 2016
  • Group B Plans
    1. First Instalment: $1,500 - DUE SEPTEMBER 30, 2016
    2. Second Instalment: Remaining Balance of Selected Plan - DUE NOVEMBER 30, 2016

PLEASE NOTE:

  • YOU WILL RECEIVE ALL OF YOUR STUDENT MEAL PLAN DOLLARS FOR YOUR BASIC AND YOUR FLEX ACCOUNTS ON THE DAY YOU MOVE INTO RESIDENCE.
  • THE SECOND INSTALMENT POSTED TO YOUR ACORN ACCOUNT DOES NOT REPRESENT THE ADDITION OF BASIC OR FLEX FUNDS TO YOUR STUDENT MEAL PLAN – IT REPRESENTS THE CHARGE FOR THE UNPAID PORTION OF YOUR STUDENT MEAL PLAN.

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4. STUDENT MEAL PLAN CHANGES

You can change your Student Meal Plan within the appropriate Student Meal Plan group, once on or prior to September 26, 2016

  • Any subsequent Student Meal Plan changes will be subjected to an administrative fee of $50
  • Any change in the type of Student Meal Plan you have must be made in person at the Hospitality & Retail Services Office
  • For First Year Students, Student Meal Plan changes can only be made within the Group A Meal Plans
  • For Upper Year Students, Student Meal Plan changes can be made within the Group A or Group B Meal Plans

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5. STUDENT MEAL PLAN USE

Your Student Meal Plan Funds can only be accessed using your TCard

  • Your Student Meal Plan is non-transferable and may only be used by the person to whom the Meal Plan was sold (i.e. the person whose name and picture are on the TCard)
  • As per government tax regulations regarding Meal Plans, Student Meal Plan holders who purchase more than one meal at a time using their Student Meal Plan will receive tax exemption on the higher-priced meal only.  (i.e. the higher-priced meal will be charged to the Basic Account and all other meals purchased at that time will be charged to the Flex Account.)

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6. STUDENT MEAL PLAN STICKER

The Basic Account on your Student Meal Plan can only be accessed if you have a Student Meal Plan Sticker affixed to the back of your TCard for the school year in which the Student Meal Plan you have purchased applies.

  • Your Student Meal Plan Sticker identifies to the cashiers that you have a Basic Account - with the Sticker, all of your qualifying Basic purchases will be charged to your Basic Account, will receive the 50% Overhead Price Reduction, and will receive tax exemption
  • If you don't have your Student Meal Plan Sticker affixed to your TCard at time of purchase, your purchase will be charged entirely to your Flex Account (if Flex funds are available) and will not receive tax savings - Hospitality & Retail Services or Chartwells will not reverse transactions charged in this fashion after you have picked up your Student Meal Plan Sticker
  • If you lose your TCard and get a new one from the TCard Office, PLEASE VISIT HOSPITALITY & RETAIL SERVICES during office hours to update your account with your new card number and to receive a new Student Meal Plan Sticker
  • You can pick up your Student Meal Plan Sticker from the Hospitality & Retail Services table during First-Year or Upper-Year Move-In Days or from the Hospitality & Retail Services Office during office hours

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7. STUDENT MEAL PLAN FUND ADDITIONS

  • You can add funds to your Student Meal Plan Flex Account on-line through the Online Meal Plan Management System by using Visa, VisaDebit, or MasterCard or by visiting the Hospitality & Retail Services Office and making a deposit using cash, debit, Visa, MasterCard, or American Express
  • You can add funds to your Student Meal Plan Basic Account by visiting the Hospitality & Retail Services Office only and making a deposit using cash, debit, Visa, MasterCard, or American Express

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8. STUDENT MEAL PLAN FUND TRANSFERS

  • You can transfer funds from your Flex Account to your Basic Account by visiting the Hospitality & Retail Services Office
  • Due to the tax exempt status of your Basic Account, you cannot transfer funds from Basic Dollars to your Flex Account

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9. STUDENT MEAL PLAN CARRYOVER

***NEW*** PLEASE NOTE:  WE HAVE DECREASED THE MINIMUM COMMITMENT TO ALLOW FOR AN INCREASE IN CARRYOVER ELIGIBLE FUNDS.

  • All remaining funds in your Flex Account will be carried over
  • Only remaining funds in your Basic Account above the Minimum Commitment of $904.50 (was $1,604.50) Basic Dollars (before Overhead) are eligible to be carried over
  • Maximum Basic Account Carry Over amounts are as follows:
  1. Group A Small Plan – $725
  2. Group A Light Plan – $800
  3. Group A Regular Plan – $900
  4. Group A Plus Plan – $1,025
  5. Group B Light Plan - $100
  6. Group B Regular Plan - $200

*The Group B Small Plan is not eligible for Basic Dollar Carry Over privileges

  • The carry over account is called RezCarryover - RezCarryOver funds will be made available to you on your TCard two weeks after the end of the Winter Academic Term and expire at the end of the following Academic Year
  • RezCarryOver funds are not tax exempt and are not subject to the 50% Overhead price adjustment
  • Your RezCarryOver Account can be used at all food outlets, off-campus partners, and vending machines where your Student Meal Plan is accepted
  • Please contact the Hospitality & Retail Services Office for more information on Carry Over privileges

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10. LOST OR STOLEN TCARDS

If you cannot find your TCard for any reason, it is strongly recommended that you deactivate your Student Meal Plan immediately to protect the balances on your Student Meal Plan Accounts.  Until your Student Meal Plan is deactivated, any purchases will be your responsibility and will not be reversed.

  • To deactivate your Student Meal Plan, please sign in to the Online Meal Plan Management System, and select "Deactivate Card" at the bottom of the page under the Card Services heading
  • If you find your TCard, your TCard can only be reactivated by visiting the Hospitality & Retail Services Office during operating hours with your TCard
  • If you require a new and get one from the TCard Office, your Student Meal Plan Account can be updated by visiting the Hospitality & Retail Services Office during operating hours with your new TCard - replacement TCards are available at the TCard Office at the I&ITS Help Desk on the 1st floor of the CCT Building and cost $12.

Please note: if you lose your TCard outside of operating hours of the Hospitality & Retail Services Office, you can still purchase food using your Student Meal Plan Account from Colman Commons only until the next time when the Hospitality & Retail Service Office is open.  Please visit Colman Commons in Oscar Peterson Hall and speak with a Manager or Supervisor to find out how.

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11. STUDENT MEAL PLAN CANCELLATION AND REFUND

You may cancel your Student Meal Plan and request a refund only if you elect to move out of residence or withdraw from the University

  • You must make your Refund Request on the Hospitality & Retail Services Meal Plan Cancellation Request Form (available at the Hospitality & Retail Services Office), and any Refund Request needs to be accompanied by proof of withdrawal authorization before it can be considered
  • If a Student Meal Plan refund is granted, it will be subject to a $50 administrative fee and to the application of a pro-rated overhead charge
  • The Capital Improvement and Program Enhancement Component (C.I.P.E.) portion of your Meal Plan is not refundable
  • Should you be required to withdraw from the University, your Student Meal Plan will be cancelled and you will not be eligible for a refund
  • Please contact the Hospitality & Retail Services Office for more information on Student Meal Plan Cancellations and Refunds

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12. ACCESS TO STUDENT INFORMATION AND PRIVACY POLICY

Hospitality & Retail Services is bound by the University of Toronto Privacy Policies for collection, sharing, and storage of student information. 

When selecting a Meal Plan, students enter into an agreement with Hospitality & Retail Services and the University of Toronto.  As a result, Hospitality & Retail Services can only discuss meal plan-specific information, such as meal plan balances and purchase histories, directly with the student.  Parents, guardians, and other family members who wish to discuss a student's meal plan in detail must arrange a meeting with Hospitality & Retail Services with the student present, and consent from the student must be provided to Hospitality & Retail Services before specifics of a student's meal plan can be addressed at the meeting.

Hospitality & Retail Services will gladly address general meal plan questions with parents, guardians, and other family members that pertain to any meal plan policies and other information posted on this website.  Please contact us if you have any general meal plan inquiries via email or by phone.

PLEASE NOTE: THESE POLICIES ARE REVIEWED ON A REGULAR BASIS AND MAY BE SUBJECT TO CHANGE WITHOUT NOTICE.

 

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