Frequently Asked Questions

See below for answers to frequently asked questions about the FLC, our databases, and our services.

General Information

Research Help




Citation Help


General Information

Where can I find the FLC’s hours?

The FLC’s daily opening and closing hours can be found by going to About Us -> Hours.   Our schedule is also posted outside the doors to the FLC. 


How can I check if the FLC is booked for classes or workshops?      

FLC staff post a calendar that displays the week’s bookings on the FLC doors each Monday.  This calendar is updated throughout the week. 

You can also email to inquire about availability.

We are working on integrating our booking calendar into our website for fall 2017.


Does the FLC hire students?

Yes, the FLC hires 4-7 Student Assistants every year, depending on turnover.


How do I apply to be a student assistant at the FLC?

The FLC Student Assistant positions are typically posted through the Career Centre and on the FLC website in July.  You can also email with the subject line ‘FLC Job Posting Notification’ in order to be notified by email when the postings go live. 

If you'd like to know more about the positions, or what it’s like to work at the FLC, feel free to speak with one of our FLC Student Assistants or FLC staff.  You can also email to request an appointment or information.


Where can I get research help for my courses and assignments?

All subject areas and some courses (but not all) may have a research guide. Look for these in the Starting Points section on the home page of the UTM Library website.  Please note all Management- and IMI graduate program-related guides are found here.  Guides for Economics are found here.

FLC student assistants can provide basic research help.  Please ask for assistance at the help desk by the door. 

For more in-depth help, you can book a research consultation with an IMI Librarian by emailing  Please provide the following information:

  • the course or program related to the question
  • what you are trying to research - be as specific as possbile
  • what databases or website you have already consulted
  • some suggested dates and times for an appointment

If your question involves a library database, e.g. Factiva or EconLit, you can also visit the Reference and Research Desk at the library for assistance.


Which database and software programs are available to students on the FLC's workstations?

For a complete list of all the databases and software available on the FLC’s computers, please refer to this listing.


I’m having problems accessing some library resources I need and am getting an error message. Is there someone at the FLC I can talk to?

If you’re having trouble accessing library resources, email You can also drop by the lab to connect with a Student Assistant or an IMI Librarian to discuss your issue(s).


Can I get help with my research for a case competition at the FLC?

For help with case competition research, book a research consultation with an IMI Librarian by emailing  You can also consult the IMI Case Competition research guide.


Where can I find data?

Start by looking at the guides in the Starting Points section on the home page of the UTM Library website. These almost always highlight subject- or program-specific data sources.

You can also check out the UTM Library’s Data and Statistics page.

If you are still not finding what you need, book an appointment with an IMI Librarian by email


What kind of career help does the FLC provide?

FLC staff can help you prepare for interviews by connecting you with useful databases and resources for company, industry and people research. 

We can also help students generate lists of companies within specific sectors to target for independent job search or information interviews. 

We can also connect you with general careers information in the sectors associated with the subject or program areas we support, e.g. management, economics, biotechnology, sustainability management, etc. 

For more personalized career help, however, we recommend visiting your department or program’s Careers Officer, or UTM’s Career Centre.  Staff there can help you prepare for interviews, build a better resume, and provide you with customized job search advice.


How do I access FactSet off-campus?

FactSet provides all UTM students with free FactSet Connect accounts, which provide off-campus access to this database.

To request your own FactSet Connect account ID, please email the FLC at and provide the following information:

Your first name and last name

Your UofT email address (e.g.

Your program of study (e.g. Commerce, MBiotech)

Your expected date of graduation (e.g. June 2019)

Please keep in mind that it can take a few days to get a response to your request. You will receive an email from FactSet. Follow the instructions to register and to download the software to your computer. Once you have registered, FactSet will will send a second email with your login and password. Monitor your email carefully for these emails as they sometimes get flagged as junk.

NOTE: FactSet Connect ONLY works on the following browsers: Internet Explorer, Safari, and older versions of Firefox (versions 51.1 and older). You will NOT be able to use FactSet on Chrome or on new versions of Firefox (versions 51.2 and up).


How/where can I get help using FactSet?

FLC Student Assistants are available to get you started using FactSet or to help with basic research using this database.  

New users of FactSet are encouraged to look at the resources available through the ‘Learning Portal’ tab. 

The Learning Portal tab on the FactSet top menu

Click on the 'Catalog' link to see a list of the available learning resources, including instructional videos. 

Catalog option of FactSet lefthand menu

Within the 'Catalog,', you should be able to see playlists of videos designed for academic (student) users of FactSet.

For specific questions, click on the '?' on the top toolbar and select “Online Assistant”, which provides users with context-sensitive help. 

The Online Assistant option from the dropdown menu on FactSet

By clicking on the 'Home' link on the upper LH side of this screen, you can also access detailed help guides for all components of FactSet, download tip sheets and view video tutorials.

The Home option on FactSet's left hand menu

This same '?' menu provides an 'Contact Us' option, with telephone numbers and an email address for FactSet's help desk.  FactSet provides user support 24x7 and usually responds very quickly to questions or issues.


What FactSet certifications are available to students? How can I get those certifications?

FactSet offers a certificate in financial modelling through their Financial Analysis Knowledge Base, a 19-chapter program which features interactive model-building exercises to develop financial analysis and Microsoft Excel skills.

For more information about FactSet’s certification program, check out our Quick Start Guide for this database.


How/where can I get help using Bloomberg?

The FLC Student Assistants are available to get you started on Bloomberg or help with basic research

For more complex questions, Bloomberg offers extensive online help, as well as a Live Chat tool where a Bloomberg staff member will respond with any questions you may have. To access the help guide, press the green ‘Help’ <F1> key once. To open a Live Chat window, press the Help <F1> key twice.


What Bloomberg Certifications are available for students? How can I get those certifications?

Bloomberg offers a certification program called Bloomberg Market Concepts (BMC). BMC is a self-paced e-learning course that provides a video-based introduction to the essentials of the capital markets.  BMC comprises 4 modules with 120 assessment questions. The four modules cover Economic Indicators, Currencies, Fixed Income, and Equities.

For more information about  BMC, check out our Quick Start Guide for this database.

Please note that BMC is available for free to UTM students but must be completed on a Bloomberg terminal in the FLC.

Can I get help using Excel at the FLC?

Please consult our Topic Guide to Excel. This online guide provides links to books and other quality online resources for beginner- and intermediate-level users of Excel.

FLC Student Assistants will also be happy to assist you.


Where can I get help with citations?

Almost all guides for Economics and Management & IMI listed in the Starting Points section of the home page of UTM Library website have a section with citation help.

You can also check out out the Citing Your Sources section of the UTM Library’s Reference Help at the UTM Library guide.