Client Services
Client Services is your first point of contact for technical support on campus. We are responsible for the provisioning of IT services, including help hesk, desktop support, procurement of desktop/laptop, software licensing, provision of computer labs, and graphics design. Help Desk is the primary support centre for students, faculty and staff via phone, email and in person. Service requests from faculty and staff are received through the Computing Services Trouble Ticket system. The following services are offered by Client Services.
Services Offered
- computer support (hardware and software)
- purchasing (hardware and software)
- UTORid password reset
- telecom support
- support for UTORmail, UTORdial, UTORweb and UTORcwn (Campus Wireless Network)
- genaral access and teaching computer labs
- graphics and media design
- residence Internet (ERINConnect)
- Speech Attendant (voice activated directory assistance)
- AMS/ROSI printing setup
- Blackberry mobile devices
